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Level 2 - Credit Controller and Collector - ST0176 and Level 3 - Advanced Credit Controller and Debt Collection Specialist - ST0175 Lotting to DWP employees

Department for Work & Pensions

This public procurement record has 1 release in its history.

Award

18 Jun 2025 at 12:11

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP), based in London, England, has recently completed the award stage of a procurement process for the provision of staff training services under the tender titled "Level 2 - Credit Controller and Collector - ST0176 and Level 3 - Advanced Credit Controller and Debt Collection Specialist - ST0175 Lotting to DWP employees." This contract, valued at £1,515,000, covers training services across multiple regions, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The procurement was executed using a selective method through a call-off from a framework agreement. It commenced on 16th June 2025 and will run until 15th June 2030. The award was officially confirmed on 9th June 2025, with CSA (Services) Ltd being the chosen supplier.

This contract presents significant opportunities for growth for businesses specialising in providing training services, particularly those with experience in credit control and debt collection. As the procurement method involved a call-off from an existing framework, businesses familiar with such frameworks, or those that are SMEs, are well-suited to compete in similar future tenders with the DWP. Engaging in this procurement offers a route to build credibility and an expansive portfolio, as well as the potential for long-standing relationships with government entities like the DWP, which can lead to further contracting opportunities.

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Notice Information

Notice Title

Level 2 - Credit Controller and Collector - ST0176 and Level 3 - Advanced Credit Controller and Debt Collection Specialist - ST0175 Lotting to DWP employees

Notice Description

Provision of Level 2 - Credit Controller and Collector - ST0176 and Level 3 - Advanced Credit Controller and Debt Collection Specialist - ST0175 Lotting to DWP employees

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b2a30505-b20b-40c6-8a98-c6ee7d3ae52b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8891ac2b-f6b9-4b78-8b50-2b4d43be947d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80511000 - Staff training services

Notice Value(s)

Tender Value
£1,515,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,515,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jun 20251 years ago
Submission Deadline
31 Jan 2025Expired
Future Notice Date
Not specified
Award Date
9 Jun 20251 years ago
Contract Period
16 Jun 2025 - 15 Jun 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Work & Pensions
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CSA (Services) Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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