Award

The Provision of Service Delivery and Operation Contact Centre Performance

DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE

This public procurement record has 1 release in its history.

Award

10 Feb 2021 at 10:40

Award Notice
Summary of the contracting process

The procurement process involves the Department of Health and Social Care, which has completed a tender titled "The Provision of Service Delivery and Operation Contact Centre Performance." This project, categorized under general management consultancy services, was carried out across the United Kingdom, including the Isle of Man, Guernsey, and Jersey. The procurement method used was selective, leveraging a call-off from a framework agreement. The contract was awarded on 17th November 2020, with a total value of £183,350, and covered a contract period from 17th November to 14th December 2020.

This contract presents significant opportunities for businesses specialising in consultancy services, particularly those that focus on contact centre performance improvement. Small and medium-sized enterprises (SMEs) would be well-positioned to compete, as the procurement process explicitly noted suitability for SMEs. Companies offering innovative strategies for service delivery and operations, as well as those with experience in improving customer service efficiency, may find this tender particularly appealing for growth and expansion within the public sector.

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Notice Information

Notice Title

The Provision of Service Delivery and Operation Contact Centre Performance

Notice Description

Notice published for transparency. The Provision of Track and Trace Service Delivery and Operations - Contact Centre Performance. Supplier to offer specific insights into the continuous improvement of contact centre services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b2df3425-b1da-49c5-82ae-08d2dd58e6ce
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/81f8a94d-4139-4543-b069-b7d446664a08
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79411000 - General management consultancy services

Notice Value(s)

Tender Value
£183,350 £100K-£500K
Lots Value
Not specified
Awards Value
£183,350 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Feb 20215 years ago
Submission Deadline
16 Nov 2020Expired
Future Notice Date
Not specified
Award Date
17 Nov 20205 years ago
Contract Period
17 Nov 2020 - 14 Dec 2020 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE
Contact Name
Crown Commercial Service on behalf of Department of Health and Social Care
Contact Email
info@crowncommercial.gov.uk
Contact Phone
03450103503

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

EMBER GROUP

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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