Award

The Single View of the customer (SVoC) delivery assurance

NATIONAL HIGHWAYS LIMITED

This public procurement record has 1 release in its history.

Award

29 Jul 2022 at 13:30

Award Notice
Summary of the contracting process

The procurement process focuses on the project titled "The Single View of the Customer (SVoC) delivery assurance," initiated by National Highways Limited. This project falls under the category of highways consultancy services, primarily set in England. The procurement method utilised is selective, with the tender process having concluded on 14th July 2022. The awarded contract, worth £480,000, commenced on 25th July 2022 and will run until 24th July 2024.

This tender presents an opportunity for established businesses with expertise in customer relationship management and high-performance data systems to engage with National Highways Limited. Firms specialising in consultancy services relevant to the transport sector, particularly those well-versed in implementing CRM solutions or project management within large infrastructure projects, would be the ideal contenders. The successful supplier, Keystream Group Limited, sets a precedent for high-quality service delivery in this space, offering insights for other potential bidders.

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Notice Information

Notice Title

The Single View of the customer (SVoC) delivery assurance

Notice Description

SVoC project will design and develop a single common CRM (Customer Relationship Management) data model alongside a new single National Highways Dynamics 365 instance to provide a 'single view' of customer, stakeholder, and supplier information through the migration of data across the existing instances of Microsoft Dynamics Additional information: Name of Framework G Cloud 12 call off

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b3699c29-1c53-4af4-8d0d-13c5f21f7db8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/500a4dd9-c4fe-43f3-90b3-1ef16808915c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71311210 - Highways consultancy services

Notice Value(s)

Tender Value
£480,000 £100K-£500K
Lots Value
Not specified
Awards Value
£480,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20223 years ago
Submission Deadline
14 Jul 2022Expired
Future Notice Date
Not specified
Award Date
13 Jul 20223 years ago
Contract Period
24 Jul 2022 - 24 Jul 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HIGHWAYS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GUILDFORD
Postcode
GU1 4LZ
Post Town
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Guildford
Electoral Ward
Stoke
Westminster Constituency
Guildford

Supplier Information

Number of Suppliers
1
Supplier Name

KEYSTREAM GROUP

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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