Award

Shared Channels Experience Outcome Based Digital Services

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

01 Apr 2022 at 13:35

Summary of the contracting process

The Department for Work and Pensions (DWP) has completed a procurement process for the contract titled "Shared Channels Experience Outcome Based Digital Services," aimed at enhancing customer experience through IT services. The contract, awarded to Capgemini for a total value of £4,900,000, involves delivering various packages of work within the DWP’s strategy and service design. This procurement was carried out through a selective method, specifically as a call-off from a framework agreement, and the contract commenced on 1 April 2022, with a duration until 30 September 2022.

This tender presents a significant opportunity for businesses in the IT services sector, particularly those specialising in consulting, software development, and support services. Companies that excel in agile development practices and have experience working with government departments would be best positioned to compete for future contracts in this domain. The DWP’s focus on delivering outcomes that meet the needs of staff, citizens, and agents suggests a demand for innovative solutions that can enhance public services.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Shared Channels Experience Outcome Based Digital Services

Notice Description

This contract will help define and deliver a number of agreed packages of work across Shared Channels Experience & Customer Experience, working within the strategy and high level service design set by DWP. It will deliver outcomes and products utilising agile development practices that meet DWP's staff, citizen and agent needs.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4b43e4b6-262a-4270-99dc-50f264de556e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£4,900,000 £1M-£10M
Lots Value
Not specified
Awards Value
£4,900,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
1 Apr 20223 years ago
Submission Deadline
14 Mar 2022Expired
Future Notice Date
Not specified
Award Date
31 Mar 20223 years ago
Contract Period
31 Mar 2022 - 30 Sep 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Not specified
Contact Email
sarah.johnson8@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CAPGEMINI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641-2022-04-01T14:35:22+01:00",
    "date": "2022-04-01T14:35:22+01:00",
    "ocid": "ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_301480/1057977",
        "title": "Shared Channels Experience Outcome Based Digital Services",
        "description": "This contract will help define and deliver a number of agreed packages of work across Shared Channels Experience & Customer Experience, working within the strategy and high level service design set by DWP. It will deliver outcomes and products utilising agile development practices that meet DWP's staff, citizen and agent needs.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 4900000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-03-14T00:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-04-01T00:00:00+01:00",
            "endDate": "2022-09-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-59870",
            "name": "Department for Work and Pensions",
            "identifier": {
                "legalName": "Department for Work and Pensions"
            },
            "address": {
                "streetAddress": "Caxton House",
                "locality": "London",
                "postalCode": "SW1H 9NA",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "sarah.johnson8@dwp.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-203008",
            "name": "Capgemini",
            "identifier": {
                "legalName": "Capgemini"
            },
            "address": {
                "streetAddress": "1 Forge End Woking Surrey GU21 6DB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-59870",
        "name": "Department for Work and Pensions"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641-1",
            "status": "active",
            "date": "2022-04-01T00:00:00+01:00",
            "datePublished": "2022-04-01T14:35:22+01:00",
            "value": {
                "amount": 4900000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-203008",
                    "name": "Capgemini"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-04-01T00:00:00+01:00",
                "endDate": "2022-09-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/4b43e4b6-262a-4270-99dc-50f264de556e",
                    "datePublished": "2022-04-01T14:35:22+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}