Award

Telephone Based Customer Surveying for Connexus

CONNEXUS HOUSING LIMITED

This public procurement record has 1 release in its history.

Award

27 Nov 2020 at 17:45

Award Notice
Summary of the contracting process

Connexus Housing Limited is seeking to appoint a single service provider for a telephone-based customer surveying project entitled "Telephone Based Customer Surveying for Connexus." This procurement, classified under the industry category of telephone survey services, is currently in the Award stage. The contract period is set to commence on 1st January 2021 and conclude on 31st December 2021, with a total contract value of £29,576.08. The tender was officially closed on 6th November 2020, while the award notice was published on 27th November 2020. The service is to be delivered in the West Midlands region of the United Kingdom. The procurement method employed for this project was an open procedure.

This tender presents a valuable opportunity for businesses specialising in customer survey services, particularly those skilled in telephone-based methodologies and data analysis within the residential or social housing sectors. Small and medium-sized enterprises (SMEs) may find this suitable, given the project's specifications and requirements. Companies that can demonstrate strong compliance with data protection regulations, such as the General Data Protection Regulation, and offer real-time data access solutions will be well-positioned to compete effectively for this contract.

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Notice Information

Notice Title

Telephone Based Customer Surveying for Connexus

Notice Description

The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including; - To securely receive (via File Transfer Protocol, or FTP) weekly and monthly CSV (or other excel format) datasets of customers requiring customer surveys. - To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact. - To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal. - To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying. - To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey. - To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data. Information on pre- and post-survey scripts, questions, scales and routing will be provided.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ff3a77ca-f277-4120-988f-ce05286018a8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311100 - Survey design services

79311210 - Telephone survey services

79311300 - Survey analysis services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

79342320 - Customer-care services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
£29,576 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Nov 20205 years ago
Submission Deadline
6 Nov 2020Expired
Future Notice Date
Not specified
Award Date
27 Nov 20205 years ago
Contract Period
1 Jan 2021 - 31 Dec 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONNEXUS HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CRAVEN ARMS
Postcode
SY7 9BW
Post Town
Shrewsbury
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG22 Shropshire
Delivery Location
TLG West Midlands (England)
Local Authority
Shropshire
Electoral Ward
Church Stretton and Craven Arms
Westminster Constituency
South Shropshire

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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