Award

Mystery Shopper

CONSTRUCTION INDUSTRY TRAINING BOARD

This public procurement record has 1 release in its history.

Award

01 Aug 2022 at 14:20

Award Notice
Summary of the contracting process

The Construction Industry Training Board (CITB) has recently completed a procurement process for a contract titled "Mystery Shopper". This initiative, classified under research services, aims to provide a UK-wide mystery shopping service, ensuring that trained mystery shoppers are available across all regions. The contract, valued at £240,000, has a duration of three years, with the possibility of a 12-month extension, and was awarded on 21st July 2022, following an open procurement method. The contract began on 22nd July 2022 and will run until 22nd July 2026.

This tender presents significant growth opportunities for SMEs specialising in research and customer experience services, particularly those capable of deploying trained personnel across the UK. With the emphasis on providing a comprehensive mystery shopping service, businesses that can demonstrate experience in retail analysis, customer service evaluation, and geographical reach are well-suited to compete for similar future contracts in this sector.

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Notice Information

Notice Title

Mystery Shopper

Notice Description

CITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas. The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b45957e0-3a46-4c3b-81d4-e9654577daef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c40492ab-7f32-4291-b37c-78e8dc8fa57a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£240,000 £100K-£500K
Lots Value
Not specified
Awards Value
£240,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Aug 20223 years ago
Submission Deadline
20 Jul 2022Expired
Future Notice Date
Not specified
Award Date
20 Jul 20223 years ago
Contract Period
21 Jul 2022 - 22 Jul 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONSTRUCTION INDUSTRY TRAINING BOARD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PETERBOROUGH
Postcode
PE2 8TY
Post Town
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH41 Peterborough
Delivery Location
Not specified
Local Authority
Peterborough
Electoral Ward
Fletton and Stanground
Westminster Constituency
North West Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

MYSTERY SHOPPERS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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