Award

Sprinklr Licensing and Implementation via Softcat - Contract Awarded

NATIONAL CITIZEN SERVICE

This public procurement record has 1 release in its history.

Award

24 Dec 2024 at 14:47

Summary of the contracting process

The National Citizen Service has awarded a contract to SoftCat PLC for the licensing and implementation of the Sprinklr customer experience management platform, under the G-Cloud 13 framework. This contract, valued at £48,065.72, falls under the IT services category, specifically consulting, software development, Internet, and support (CPV code 72000000). The contract period begins on 31 October 2024 and concludes on 31 October 2025. The procurement method utilised is selective, and the tendering stage is complete with the award finalised on 18 October 2024. Service delivery is broad, covering locations such as London, British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

This tender provides an opportune platform for businesses involved in IT services, particularly those specialising in customer experience management solutions. Small and medium-sized enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), are encouraged to engage given the suitability criteria. The procurement process through a framework agreement allows for specialised suppliers to leverage existing contracts and provide value-added services, fostering growth and expanding their market presence in the public sector. Industry players can enhance their portfolio and broaden their client base by delivering robust IT solutions that meet public sector standards.

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Notice Title

Sprinklr Licensing and Implementation via Softcat - Contract Awarded

Notice Description

Sprinklr Licensing and Implementation Sprinklr is a customer experience management platform (Unified-CXM). G-Cloud 13 contract - final year extension

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b4cd7b30-9b9e-465c-87de-90984333cc9c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/015b74d7-7955-4762-bcaa-5b9295c79732
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£48,065 Under £100K
Lots Value
Not specified
Awards Value
£48,065 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Dec 20241 years ago
Submission Deadline
1 Oct 2024Expired
Future Notice Date
Not specified
Award Date
17 Oct 20241 years ago
Contract Period
31 Oct 2024 - 31 Oct 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NATIONAL CITIZEN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC2A 1JF
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
City of London
Electoral Ward
Farringdon Without
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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