Award

Customer Satisfaction Tracker

OFCOM

This public procurement record has 1 release in its history.

Award

18 Dec 2024 at 12:24

Award Notice
Summary of the contracting process

OFCOM has awarded a contract for a Customer Satisfaction Tracker to Yonder Consulting in the research services industry category. This project aims to track and understand the attitudes of residential consumers towards the quality of service they receive in communication markets such as landline, mobile, fixed broadband, and pay TV. The contract, valued at £25,560, commenced on 5th November 2024 and will conclude on 31st January 2025. This single tender action was conducted via direct procurement method, suitable for SMEs, and is based in London, United Kingdom.

This tender presents significant opportunities for businesses specialising in market research and customer satisfaction analytics, particularly those adept at delivering comprehensive insights within a short timeframe. Companies with specialised expertise in the communication sector will find this contract pivotal for expanding their portfolio and demonstrating their capability to large public sector buyers like OFCOM. This process may also pave the way for future collaborations and contracts in similar industry categories, especially under direct procurement methods favourable for small and medium-sized enterprises.

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Notice Information

Notice Title

Customer Satisfaction Tracker

Notice Description

This awarded contract is for a Customer Satisfaction Tracker that tracks and understands the attitudes of residential consumers and the quality of service they receive for each service they purchase. The Customer Satisfaction Tracker is Ofcom's key data source on levels of overall satisfaction across the communications markets (landline, mobile, fixed broadband and pay TV).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b5677153-1817-4552-9476-99cc0047d59b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/966507f3-8fad-40c2-8c0b-6a8f2dc3b482
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£25,560 Under £100K
Lots Value
Not specified
Awards Value
£25,560 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Dec 20241 years ago
Submission Deadline
5 Nov 2024Expired
Future Notice Date
Not specified
Award Date
5 Nov 20241 years ago
Contract Period
5 Nov 2024 - 31 Jan 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFCOM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9HA
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

YONDER CONSULTING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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