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Customer Culture and Maturity 2024-2025

National Highways Limited

This public procurement record has 1 release in its history.

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29 Aug 2024 at 09:24

Award Notice
Summary of the contracting process

The procurement process titled "Customer Culture and Maturity 2024-2025" was conducted by National Highways. This procurement falls under the "General management consultancy services" industry category, and aims to provide technical consultancy to enhance customer-centricity and improve customer satisfaction. The contract covers multiple regions in the United Kingdom, including North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, and South West. The procurement stage is complete, with a contract period starting from 1 August 2024 to 31 October 2025. This selective procurement method was conducted through a call-off from a framework agreement, with a contract value of £249,920.

This tender presents notable opportunities for large consultancy firms that specialise in management consultancy services. By participating in this type of tender, businesses can leverage their expertise to support public sector bodies like National Highways and drive systemic improvements in customer satisfaction. Businesses with a focus on technical consultancy and a track record of delivering similar contracts would be well-placed to compete. This opportunity can lead to further contracts in the public sector, thereby fostering business growth and strengthening their portfolio of public sector projects.

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Notice Information

Notice Title

Customer Culture and Maturity 2024-2025

Notice Description

Technical consultancy to support the continuation of work to drive improvements to our customer-centricity and further enhance our people's capability and contribution to improving customer satisfaction.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b5aeaf26-ddc4-4ebd-896c-21ab06060688
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b0071992-7ee5-4bc0-9879-28e0bc9aa197
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79411000 - General management consultancy services

Notice Value(s)

Tender Value
£249,920 £100K-£500K
Lots Value
Not specified
Awards Value
£249,920 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Aug 20241 years ago
Submission Deadline
22 Jul 2024Expired
Future Notice Date
Not specified
Award Date
29 Jul 20242 years ago
Contract Period
1 Aug 2024 - 31 Oct 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
National Highways Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS11 9AR
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Beeston & Holbeck
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

KPMG LLP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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