Award

CMG Predicting Customer Compliance Behaviours

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

03 Mar 2023 at 14:45

Award Notice
Summary of the contracting process

The Department for Work and Pensions has awarded a contract for the project titled "CMG Predicting Customer Compliance Behaviours" in the business and management consultancy services category. The procurement method used was selective, with a call-off from a framework agreement. The contract period is from February 13, 2023, to March 31, 2023, with a total value of £91,140 GBP. The award was granted to Accenture, with the tender closing on February 9, 2023. The project is located in London, England, with the contract focusing on services.

This contract presents an opportunity for businesses in the business and management consultancy services industry to engage with the Department for Work and Pensions. Companies well-suited to compete should have expertise in customer compliance behaviours and effective intervention strategies. The selective procurement method indicates a targeted approach, offering a clear understanding of required outcomes and interventions. The project aims to enhance customer communication strategies through analytics and predictive modelling, paving the way for innovative solutions in the service provision sector.

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Notice Information

Notice Title

CMG Predicting Customer Compliance Behaviours

Notice Description

To support the segmentation of the CMS caseload based on understanding the root cause of non-payment of maintenance and building an effective intervention strategy that delivers sustainable payment outcomes. This will be supported with targeted customer compliance communications, building a clear understanding which compliance interventions (Communications and Actions) have most impact on Customer behaviour. Alongside this support is required to link the Accenture Behavioural Analytics model and the Digital Predictive Analytics model into the Customer Communications strategy.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b6074135-9b80-4a69-aa5e-5d1d27b00eef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/063d24e6-6ed6-4c78-baa4-22f31bfc4c02
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
£91,140 Under £100K
Lots Value
Not specified
Awards Value
£91,140 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Mar 20233 years ago
Submission Deadline
9 Feb 2023Expired
Future Notice Date
Not specified
Award Date
9 Feb 20233 years ago
Contract Period
13 Feb 2023 - 31 Mar 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ACCENTURE

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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