Tender

Customer Satisfaction Surveys

NETWORK HOMES

This public procurement record has 1 release in its history.

Tender

25 Jul 2019 at 12:58

Tender Notice
Summary of the contracting process

The procurement process involves Network Homes, located in Middlesex, which is currently in the Tender stage for the contract titled "Customer Satisfaction Surveys." This tender aims to conduct multiple surveys to gauge resident satisfaction with the services provided by Network Homes. The tender was published on 25th July 2019, and submissions are due by 21st August 2019. The procurement method chosen is selective, specifically a restricted procedure, focusing on services classified under customer satisfaction surveys.

This tender presents a significant opportunity for businesses specialising in customer feedback and survey services, especially those catering to small and medium enterprises (SMEs). Companies engaged in research, analysis, and data collection would be well-suited to compete, given the tender’s emphasis on service interaction outcomes. As the contract spans from 1st October 2019 to 1st June 2024, successful bidders will have a substantial period to deliver impactful surveys that can enhance their growth trajectory within the public sector.

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Notice Information

Notice Title

Customer Satisfaction Surveys

Notice Description

Network Homes wishes to carry out several distinct surveys across its residents to track levels of satisfaction with our services. More specifically, Network Homes wants to monitor the outcomes which result from service interactions with our residents. This has been the Network Homes strategy for the past five years because the organisation believes that service interaction points are particularly important in shaping the perceptions of us amongst our residents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b6b0eeda-46b6-47a7-9331-9d41416476c6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e2b117b9-7215-44c1-987d-f2f9061a633d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jul 20196 years ago
Submission Deadline
21 Aug 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Sep 2019 - 1 Jun 2024 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NETWORK HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MIDDLESEX
Postcode
HA9 0NU
Post Town
Harrow
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
TLI London
Local Authority
Brent
Electoral Ward
Wembley Park
Westminster Constituency
Brent West

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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