Award

ServiceNow Platform Management & Support

LANCASHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

13 Nov 2025 at 13:56

Award Notice
Summary of the contracting process

The procurement process titled "ServiceNow Platform Management & Support" was led by Lancashire County Council, situated at Fishergate, Preston, England. This procurement falls under the industry category of "Helpdesk and support services" with a CPV classification of 72253000. The process was completed during the award stage, with the award notice published on 13th November 2025. The contract, valued at GBP 404,801.25, initiated on 3rd November 2025 and is set to conclude by 2nd May 2028. The procurement method employed is a selective call-off from a framework agreement, and the tender period ended on 27th August 2025.

This tender presents substantial opportunities for large-scale businesses focused on IT support and management services. With an emphasis on managing and supporting the ServiceNow platform, businesses adept in providing robust helpdesk services will find this contract beneficial for portfolio enhancement and revenue growth. Given the selective procurement method, suppliers adept at navigating framework agreements and possessing significant experience in public sector collaborations would be well-positioned to compete for similar opportunities in the future.

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Notice Information

Notice Title

ServiceNow Platform Management & Support

Notice Description

ServiceNow Platform Management & Support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b6e94069-ae86-4035-8876-63681a5d1da2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ace6bee4-fc30-4639-ad9a-afdd37ea3564
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£404,801 £100K-£500K
Lots Value
Not specified
Awards Value
£404,801 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Nov 20253 months ago
Submission Deadline
27 Aug 2025Expired
Future Notice Date
Not specified
Award Date
2 Oct 20254 months ago
Contract Period
3 Nov 2025 - 2 May 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LANCASHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PRESTON
Postcode
PR1 8XJ
Post Town
Preston
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD45 Mid Lancashire
Delivery Location
Not specified
Local Authority
Preston
Electoral Ward
City Centre
Westminster Constituency
Preston

Supplier Information

Number of Suppliers
1
Supplier Name

EIS (THE TRADING ARM OF CANTIUM BUSINESS SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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