Award

GB-Telford: Flex AI Citizens Service Assistant

TELFORD & WREKIN COUNCIL

This public procurement record has 1 release in its history.

Award

18 Jan 2021 at 16:10

Award Notice
Summary of the contracting process

The procurement process involves Telford & Wrekin Council seeking services for their "Flex AI Citizens Service Assistant" project aimed at enhancing citizen engagement through AI technology. This contract, valued at £93,000, falls within the software package and information systems industry, specifically designed for local government services. The procurement was completed with an award dated 14th January 2021, and the contract commenced on 18th January 2021, running until 17th January 2023. The delivery addresses for this contract are located in the West Midlands, United Kingdom.

This tender provides significant opportunities for technology firms focused on artificial intelligence and software solutions, particularly those capable of delivering self-service systems that improve citizen engagement. Businesses specialising in innovative service delivery that can demonstrate cost efficiency and enhanced user experience would be well-positioned to compete for similar future contracts. Additionally, firms looking to engage with local government clients should consider exploring partnerships or collaborative ventures to enhance their bids for such lucrative opportunities.

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Notice Information

Notice Title

GB-Telford: Flex AI Citizens Service Assistant

Notice Description

The FLEX AI Local Government Citizen Assistant uses AI technology and self-service to increase citizen engagement 24/7 while reducing service delivery costs. Additional information: Awarded via G Cloud 12

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b80ff4ae-48b1-4315-a77a-cea964655045
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6ad29b7e-08a5-4c87-8a14-75964406ad08
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£93,000 Under £100K
Lots Value
Not specified
Awards Value
£93,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jan 20215 years ago
Submission Deadline
14 Jan 2021Expired
Future Notice Date
Not specified
Award Date
14 Jan 20215 years ago
Contract Period
18 Jan 2021 - 17 Jan 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TELFORD & WREKIN COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TELFORD
Postcode
TF3 4JA
Post Town
Telford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG21 Telford and Wrekin
Delivery Location
TLG West Midlands (England)
Local Authority
Telford and Wrekin
Electoral Ward
Malinslee & Dawley Bank
Westminster Constituency
Telford

Supplier Information

Number of Suppliers
1
Supplier Name

ICS.AI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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