Award

GB-London: CON-21-033 Recorded Voice

FINANCIAL CONDUCT AUTHORITY

This public procurement record has 1 release in its history.

Award

08 Jul 2021 at 16:20

Award Notice
Summary of the contracting process

The Financial Conduct Authority (FCA) in London has awarded a contract titled "GB-London: CON-21-033 Recorded Voice" for services related to high-quality voice prompts and IVR technology. The procurement process, which concluded with the award on 15 June 2021, involved a total contract value of £41,040 and spans from 1 October 2021 to 30 September 2024. The primary industry category for this tender is sound recordings, and it sought suppliers capable of enhancing customer experience through effective call routing solutions.

This tender presents significant opportunities for businesses specialising in audio technology and customer support services. Companies with expertise in IVR systems, sound production, and technology implementation would be well-suited to seize similar contracts, particularly in the context of delivering tailored solutions for regulatory firms. The FCA’s ongoing engagement with large suppliers indicates a market demand for partners who can ensure high-quality service delivery and innovation in customer interactions.

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Notice Information

Notice Title

GB-London: CON-21-033 Recorded Voice

Notice Description

The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our telephony channel. Due to the complexity and variety of calls received it is essential that we can effectively route calls to the most appropriately experienced Supervisor, this is done through or IVR using a mixture of directive promotes and passive call routing technology. We require a supplier with both technical experience in delivering high quality voice prompts, and to assist us in delivering positive customer experience through IVR technology. Providing advice and guidance on IVR structure and scripting when required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b87caca4-e808-4871-909f-33e1cc7b4e07
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/18ccb73b-8713-4a7d-bad4-c0f0c32ef57d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32353000 - Sound recordings

Notice Value(s)

Tender Value
£41,040 Under £100K
Lots Value
Not specified
Awards Value
£41,040 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jul 20214 years ago
Submission Deadline
14 Jun 2021Expired
Future Notice Date
Not specified
Award Date
14 Jun 20214 years ago
Contract Period
30 Sep 2021 - 30 Sep 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL CONDUCT AUTHORITY
Contact Name
Tim Mitchell
Contact Email
isprocurement@fca.org.uk
Contact Phone
02070661000

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

PREMIER BUSINESS AUDIO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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