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Complaints Case Management

Wolverhampton City Council

This public procurement record has 1 release in its history.

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03 Apr 2023 at 14:47

Award Notice
Summary of the contracting process

The Wolverhampton City Council has completed a tender process for Complaints Case Management, a service procurement for managing corporate, social care, and ombudsman complaints. The contract is valued at £98,500 GBP and will run from March 27, 2023, to March 26, 2027, in the West Midlands region, United Kingdom. The procurement method used was selective, with a call-off from a framework agreement.

This procurement opportunity, led by Wolverhampton City Council, is suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses offering software packages and information systems are well-suited to compete. The tender period ended on February 28, 2023, and the contract provides a chance for companies to engage in delivering complaints case management services to local government authorities, creating a growth opportunity within the software industry.

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Notice Information

Notice Title

Complaints Case Management

Notice Description

Complaints case management for managing the Council's corporate, Social Care, Local Government Social Care Ombudsman (LGSCO) and Housing Ombudsman complaints.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/df905a54-87a6-4abf-bbb8-fe7718d541fb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£98,500 Under £100K
Lots Value
Not specified
Awards Value
£98,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Apr 20233 years ago
Submission Deadline
28 Feb 2023Expired
Future Notice Date
Not specified
Award Date
14 Mar 20233 years ago
Contract Period
27 Mar 2023 - 26 Mar 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wolverhampton City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 1RL
Postcode Area
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
TLG West Midlands (England)
Local Authority
Wolverhampton
Electoral Ward
St Peters
Westminster Constituency
Wolverhampton West

Supplier Information

Number of Suppliers
1
Supplier Name

Civica UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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