Award

0800 Telephone services for warm Home Discount Scheme

BUSINESS ENERGY AND INDUSTRIAL STRATEGY

This public procurement record has 1 release in its history.

Award

06 Jan 2023 at 15:15

Award Notice
Summary of the contracting process

The Business Energy and Industrial Strategy (BEIS) department awarded a contract for 0800 Telephone services for Warm Home Discount Scheme to Firstcom Europe Limited. The contract value is £145,141 GBP, with a contract period starting on 20th December 2022 and ending on 31st March 2023.

This tender presents an opportunity for businesses providing IT services, consulting, software development, and internet support to engage with BEIS. The direct award due to the main supplier going into liquidation highlights the importance of financial stability for suppliers in this industry. Businesses offering similar services may find potential growth opportunities in partnering with established subcontractors like Firstcom.

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Notice Information

Notice Title

0800 Telephone services for warm Home Discount Scheme

Notice Description

On 20th July 2022 the Authority issued a contract with supplier Go-centric for provision of Warm Home Discount Helpline services. The service went live on 14th November2022. However , Go-centric went into liquidation on 2nd December 2022.Firstcom was the service provider to Go-centric for the 0800 telephone services since 14th November 2022.The department of BEIS are managing the contract centre services since the supplier Go-Centric went into liquidation.Firstcom is the subcontractor to Go-centric and provides the 0800 services and owns the number.BEIS had to direct award the business to Firstcom as a result of main supplier going into liquidation to avoid disruption to service which was already live.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cdf96fd6-370f-4b25-9c72-da878b41baa5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - direct award as a result of main supplier going into liquidation
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£145,141 £100K-£500K
Lots Value
Not specified
Awards Value
£145,141 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Jan 20233 years ago
Submission Deadline
1 Dec 2022Expired
Future Notice Date
Not specified
Award Date
20 Dec 20223 years ago
Contract Period
20 Dec 2022 - 31 Mar 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BUSINESS ENERGY AND INDUSTRIAL STRATEGY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0ET
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FIRSTCOM EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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