Award

RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking

BRISTOL CITY COUNCIL

This public procurement record has 1 release in its history.

Award

11 Aug 2022 at 14:48

Award Notice
Summary of the contracting process

The Bristol City Council has awarded a contract for the supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing, with a total value of £5,100,000. The contract period starts on August 24, 2022, and ends on August 23, 2027. The procurement method used was an open procedure, with the tender period closing on May 6, 2022. This opportunity falls under the services category and is suitable for large-scale businesses.

This awarded contract by Bristol City Council presents a lucrative opportunity for businesses specialising in networking, internet, and intranet software packages, as well as communication and multimedia software packages. Companies with expertise in providing innovative solutions for contact centre modernisation and transitioning telephony to internet-based calling are well-suited to compete. Engaging in such contracts can facilitate business growth and establishment in the public procurement sector.

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Notice Information

Notice Title

RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking

Notice Description

Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b9a19f1a-db0a-4b2e-8151-12a7bb5fdaf4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/034ff3f8-f80a-45d9-b0e6-6308e7b24fe3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48200000 - Networking, Internet and intranet software package

48500000 - Communication and multimedia software package

Notice Value(s)

Tender Value
£5,100,000 £1M-£10M
Lots Value
Not specified
Awards Value
£5,100,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20223 years ago
Submission Deadline
6 May 2022Expired
Future Notice Date
Not specified
Award Date
10 Aug 20223 years ago
Contract Period
23 Aug 2022 - 23 Aug 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRISTOL CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS3 9FS
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Bristol, City of
Electoral Ward
Bedminster
Westminster Constituency
Bristol South

Supplier Information

Number of Suppliers
1
Supplier Name

INTUITIVE SYSTEMS AND NETWORKS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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