Award

Information Technology Service Management (ITSM)

WOLVERHAMPTON CITY COUNCIL

This public procurement record has 1 release in its history.

Award

06 Feb 2025 at 10:59

Award Notice
Summary of the contracting process

Wolverhampton City Council has concluded the award stage of the procurement process for an Information Technology Service Management (ITSM) solution. The contract, valued at £424,528, has been awarded to Halo Service Solutions Ltd. The procurement falls under the industry category of software packages and information systems and will be executed in the West Midlands, United Kingdom. Key dates include the tender period ending on 1st October 2024 and the contract period starting on 16th December 2024, ending on 15th December 2028. The procurement method used was selective, specifically a call-off from a framework agreement.

This tender creates significant opportunities for businesses specialising in IT service management and software solutions. While large scale companies like Halo Service Solutions Ltd have secured the contract, SMEs and VCSEs are also encouraged, as Wolverhampton City Council's suitability criteria for this tender includes these types of businesses. Business growth can be stimulated through involvement in such long-term and high-value contracts, providing consistent revenue and the chance to establish long-term partnerships with government entities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Information Technology Service Management (ITSM)

Notice Description

Wolverhampton City Council have awarded a contract for an Information Technology Service Management (ITSM) solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/96c2a2c7-401d-49c0-9508-3cd4b5713290
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£424,528 £100K-£500K
Lots Value
Not specified
Awards Value
£424,528 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Feb 20251 years ago
Submission Deadline
1 Oct 2024Expired
Future Notice Date
Not specified
Award Date
16 Dec 20241 years ago
Contract Period
16 Dec 2024 - 15 Dec 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WOLVERHAMPTON CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 1SH
Post Town
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
TLG West Midlands (England)
Local Authority
Wolverhampton
Electoral Ward
St Peters
Westminster Constituency
Wolverhampton West

Supplier Information

Number of Suppliers
1
Supplier Name

HALO SERVICE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878-2025-02-06T10:59:10Z",
    "date": "2025-02-06T10:59:10Z",
    "ocid": "ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CWC24004",
        "title": "Information Technology Service Management (ITSM)",
        "description": "Wolverhampton City Council have awarded a contract for an Information Technology Service Management (ITSM) solution.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 424528,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-10-01T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-12-16T00:00:00Z",
            "endDate": "2028-12-15T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-LAE-WLV",
            "name": "Wolverhampton City Council",
            "identifier": {
                "legalName": "Wolverhampton City Council",
                "scheme": "GB-LAE",
                "id": "WLV"
            },
            "address": {
                "streetAddress": "CITY OF WOLVERHAMPTON COUNCIL",
                "locality": "WOLVERHAMPTON",
                "postalCode": "WV11SH",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Barry Greenwood",
                "email": "Barry.Greenwood@wolverhampton.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-SC216980",
            "name": "Halo Service Solutions Ltd",
            "identifier": {
                "legalName": "Halo Service Solutions Ltd",
                "scheme": "GB-COH",
                "id": "SC216980"
            },
            "address": {
                "streetAddress": "86, Eastburn Tower, Eastburn Drive, Falkirk, Scotland, FK1 1TX"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-LAE-WLV",
        "name": "Wolverhampton City Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-b9edc25c-5ec7-4c97-bf94-f5ce32469878-1",
            "status": "active",
            "date": "2024-12-16T00:00:00Z",
            "datePublished": "2025-02-06T10:59:10Z",
            "value": {
                "amount": 424528,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-SC216980",
                    "name": "Halo Service Solutions Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-12-16T00:00:00Z",
                "endDate": "2028-12-15T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/96c2a2c7-401d-49c0-9508-3cd4b5713290",
                    "datePublished": "2025-02-06T10:59:10Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}