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MyMCA UK Maritime Services Portal Development

Maritime & Coastguard Agency

This public procurement record has 3 releases in its history.

AwardUpdate

08 Sep 2026 at 11:26

Award Notice
AwardUpdate

06 Dec 2023 at 16:07

Award Notice
Award

06 Dec 2023 at 15:59

Award Notice
Summary of the contracting process

The Maritime and Coastguard Agency commissioned computer support and consultancy services for the MyMCA UK Maritime Services Portal. The work covered a discovery and alpha exercise to understand how ship owners, ship operators and third-party ship personnel and management organisations conduct business through the platform. Potential processes included booking and scheduling surveys, viewing and managing ship and other certificates, and making online payments. The supplier was also expected to research customer and internal user needs, identify manual processes suitable for digital delivery, map current and future user journeys, develop and test prototypes, and prepare them for Government Digital Service assessments before possible beta integration. Delivery covered Southampton, the United Kingdom and wider locations stated in the requirement.

This procurement has been awarded and the tender is complete. It was a Stage 2 call-off from the DOS 5 framework using a selective procedure; Stage 1 concluded on 25 August 2023. The original estimated value was £250,000. CXPARTNERS LIMITED was awarded the contract on 5 October 2023 for £244,600. The contract ran from 26 October 2023 to 31 March 2024. The tender deadline was 14 September 2023 at 12:00. The requirement was classified as computer support and consultancy services and was identified as suitable for SMEs. The award is recorded as active, while the overall procurement is complete. The work was commissioned by the Maritime and Coastguard Agency.

This procurement shows demand for suppliers able to combine service design, user research and digital product development in a maritime regulatory setting. A credible competitor would need to understand the operational needs of ship owners, ship operators and third-party personnel or ship-management organisations, alongside the requirements of internal government users. Relevant capability includes analysing complex manual processes, mapping current and future user journeys, facilitating discovery, producing iterative prototypes and testing them with users during alpha. Experience preparing digital services for Government Digital Service assessment would be valuable, as would the ability to design around certificate management, survey scheduling and online payments. The opportunity was considered suitable for SMEs, indicating that a focused specialist with sufficient delivery capacity could compete through the framework route.

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Notice Information

Notice Title

MyMCA UK Maritime Services Portal Development

Notice Description

This procurement will enable the MCA to carry out a discovery and alpha exercise to explore how Ship Owners/Operators and Third-Party Ship Personnel and Management Organisations carry out their business through the MyMCA Platform. To date, the concept of MyMCA has addressed the user needs for Seafarers and how they apply for their Certificate of Competency (CoC) as well as how Short Course Providers and MCA Approved doctors integrate with MyMCA as part of that process. This new work will explore how Ship Owners/Operators and Third-Party Ship/Personnel Management Organisations will carry out their business and may include processes such as survey booking/scheduling, viewing and managing ship/other certificates and online payment for services. During discovery work, detailed user research will be carried out to understand the pain points for customers (as well as internal users) as well as identifying manual process that can be brought online for the benefits of MCA and the customers. "As is" and "To Be" user journeys will be mapped to support iterative prototype developments which will be tested with users during the subsequent alpha phase. These journeys/prototypes will then be subject to GDS assessments before its rolled into the MyMCA platform during beta. Stage 1 of the DOS 5 process was concluded via CAS on the 25/08/23 therefore this project captures Stage 2 of the process to be undertaken via online e-procurement services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ba4c58ed-3186-4afa-8b23-5294ce4719c1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0834c953-0180-4b22-9341-68228740bd92
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
£2,446,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Dec 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
5 Oct 20233 years ago
Contract Period
26 Oct 2023 - 31 Mar 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Maritime & Coastguard Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

cxpartners

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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