Planning

RFI - Customer Video Triage Technology

CHP

This public procurement record has 1 release in its history.

Planning

30 Jan 2025 at 16:37

Market Engagement Notice
Summary of the contracting process

CHP is currently in the planning stage for a Request for Information (RFI) concerning Customer Video Triage Technology aimed at enhancing their customer service department. This procurement process is focused on assessing the market capabilities and refining future specifications. The industry category is communication and multimedia software, with a delivery location in the United Kingdom, specifically England. Key dates include the engagement end date, which is set for 20th February 2025. This early market engagement notice was initially published on 30th January 2025.

This RFI presents a significant opportunity for businesses specialising in communication and multimedia software. SMEs and VCSEs are particularly encouraged to participate. The information gathered from this process will help CHP understand the current market landscape and supplier capabilities, offering businesses a chance to influence future procurement specifications and increase their market visibility. The engagement through this RFI could lead to substantial business growth for companies that provide innovative customer service technologies. Interested parties should submit their RFIs via the ProContract e-tendering portal.

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Notice Information

Notice Title

RFI - Customer Video Triage Technology

Notice Description

CHP are seeking information on the potential of customer video triage technology in our customer service department. The purpose of this Request for Information (RFI) exercise is to: * assess the capabilities within current markets to deliver a potential solution * allow CHP to assess supplier responses to help us to refine the specification and requirements of any potential future procurement process * enable CHP to develop its knowledge understanding of the market This exercise is a RFI as part of a market consultation, it does not constitute a formal procurement process or Invitation to Tender. Additional information: Please submit RFIs via the ProContract e-tendering portal. You can access the RFI document on the ProContract portal: https://procontract.due-north.com/Advert/Index?advertId=569606e0-22df-ef11-8133-005056b64545 If your organisation is not registered on ProContract click on the following link https://procontract.due-north.com/register, and complete the free registration process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/87c0f328-e0e3-41cf-94be-a0a0d3cc1b34
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48500000 - Communication and multimedia software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jan 20251 years ago
Submission Deadline
Not specified
Future Notice Date
20 Feb 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CHP
Contact Name
Not specified
Contact Email
procurement@chp.org.uk
Contact Phone
Not specified

Buyer Location

Locality
CHELMSFORD
Postcode
CM2 5LB
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Chelmsford
Electoral Ward
Chelmer Village and Beaulieu Park
Westminster Constituency
Chelmsford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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