Award

Microsoft Unified Support

DFTC - DEPARTMENT FOR TRANSPORT

This public procurement record has 1 release in its history.

Award

23 Sep 2024 at 08:00

Award Notice
Summary of the contracting process

The Department for Transport (DfTc) in London has completed the tender process for an annual support contract titled "Microsoft Unified Support." This contract, classified under the IT services industry (CPV code 72000000), entails comprehensive help for all Microsoft software, including reactive issue resolution, training, and onsite support for problem resolution caused by Microsoft products. The contract spans a year from 25th September 2024 to 24th September 2025, with a total value of £249,204. The procurement method was selective through a call-off from a framework agreement, and the award was finalised on 20th September 2024. Key locations serviced include the United Kingdom, British Overseas Territories, the Channel Islands, Europe, the Isle of Man, and other global destinations.

This tender presents a growth opportunity for businesses specialising in IT services, particularly in software support and consulting. Companies with expertise in managing and resolving issues related to Microsoft products or providing training on these products will find this tender aligns well with their services. Despite being a call-off from a framework agreement, businesses that can offer proactive and reactive support in a broad geographical area can benefit from the sustained and detailed demands of this contract. Since it requires advanced technical resources, larger firms with extensive capabilities in Microsoft solutions would be particularly well-suited to compete for similar future opportunities.

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Notice Information

Notice Title

Microsoft Unified Support

Notice Description

Annual Support Contract. Renewal of Microsoft Premium Support contract.This is an annual support contract which covers all Microsoft software and provides us with access to the Microsoft technical resources to resolve any reactive issues and pro-actively manage our Microsoft estate. Which also provides us with training and knowledge (chalk and talk is one of them). Which comes under our proactive services. This also gives us Problem Resolution Support - where we feel Microsoft product has caused a problem - onsite support is given and escalation assistance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ba68365d-d39e-449b-8ab0-d182b7557eb7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ed0d4911-e3e9-4221-8647-72fa24c86a35
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£249,204 £100K-£500K
Lots Value
Not specified
Awards Value
£249,204 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20241 years ago
Submission Deadline
16 Sep 2024Expired
Future Notice Date
Not specified
Award Date
19 Sep 20241 years ago
Contract Period
24 Sep 2024 - 24 Sep 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DFTC - DEPARTMENT FOR TRANSPORT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DR
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Vincent Square
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

MICROSOFT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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