Award

Milestone Care

DEPARTMENT OF WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

05 May 2026 at 10:37

Award Notice
Summary of the contracting process

The procurement process for the contract titled "Milestone Care" was conducted by the Department of Work and Pensions, located at Caxton House in London. With a primary focus on software maintenance and repair services, this contract is valued at £14,400,000. It was awarded to Mitie Security Limited on 30th April 2026 and is set to run from 14th May 2026 to 30th September 2030. The procurement method was selective, involving a call-off from a framework agreement. The relevant industry category is services, specifically under the CPV code 72267000. The tender stage has been completed, with the awarded contract supporting the Security Control Centre service through the Milestone XProtect Software.

This contract presents substantial business opportunities, particularly for large enterprises specialising in providing comprehensive software support and maintenance. Although suitability for SMEs and Voluntary, Community and Social Enterprises is indicated as low, businesses with significant experience in managing complex security software systems will find this tender beneficial for business growth. By aligning with the Department of Work and Pensions' requirements for the Security Control Centre, companies like Mitie Security Limited could expand their service offerings and consolidate their position in the security solutions market within the United Kingdom.

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Notice Information

Notice Title

Milestone Care

Notice Description

This contract is for the provision of Milestone Care Plus support and maintenance package, which will be utilised under the Security Control Centre (SCC) service, which currently deploys Milestone XProtect Software as part of its service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bb333cf6-d0ba-4a54-a2f5-6df2b7390752
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/79befe1a-f913-4b94-b945-574f34c22d8d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
£14,400,000 £10M-£100M
Lots Value
Not specified
Awards Value
£14,400,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
5 May 20261 weeks ago
Submission Deadline
25 Mar 2026Expired
Future Notice Date
Not specified
Award Date
29 Apr 20262 weeks ago
Contract Period
13 May 2026 - 30 Sep 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

MITIE SECURITY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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