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SMART CRM

Home Office

This public procurement record has 1 release in its history.

Award

17 Sep 2026 at 14:48

Award Notice
Summary of the contracting process

The Home Office procured SMART CRM: SMART Digital Reporting support and hosting services. The requirement covers software support services for the organisation’s digital reporting capability, including the ongoing hosting and support associated with the SMART CRM system. Delivery is in the North West of England. The buying organisation is the Home Office, a central government department. This is a services procurement, classified under CPV 72261000 for software support services. The requirement is relevant to suppliers providing application support, hosted software services, digital reporting platforms or related managed technology services for public sector users. It concerns operational support for an established digital reporting system rather than new construction, physical goods or general consultancy.

The procurement is complete and was awarded to Syrenis Limited on 27 August 2026. The award value is £9,500,000, and the contract runs from 1 September 2026 to 31 August 2029. The opportunity was conducted as a selective procedure through a call-off from a framework agreement. The tender submission deadline was 31 July 2026 at 5pm. The successful supplier is an SME. The procurement was identified as suitable for SMEs and not reserved for voluntary, community or social enterprises. The published data does not set out separate lots or an award-scoring breakdown. The selected supplier will provide the SMART Digital Reporting support and hosting requirement for the Home Office during the stated contract period.

This award demonstrates substantial Home Office demand for multi-year support and hosting of a digital reporting and CRM environment. A credible future competitor would need demonstrable capability in software support services, hosted application operations and the reliable delivery of digital reporting systems for a public sector client. Relevant strengths would include maintaining service continuity, resolving application issues, supporting users and operating hosting arrangements throughout an extended contract lifecycle. The procurement was suitable for SMEs, showing that a smaller specialist technology supplier can be positioned for this type of requirement. Suppliers should also understand how to compete through framework call-offs, as this route was used for the procurement. Experience supporting comparable reporting or CRM platforms would strengthen a future proposition.

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Notice Information

Notice Title

SMART CRM

Notice Description

SMART Digital Reporting (Support and Hosting)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cf9f2ca8-096c-450e-9585-89d02cdcb896
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£9,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£9,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Aug 20261 months ago
Contract Period
1 Sep 2026 - 31 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLD North West (England)
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SYRENIS LIMITED

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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