Award

Award of Contract - Case Management Solution

CAPITALESOURCING

This public procurement record has 1 release in its history.

Award

20 May 2019 at 11:39

Award Notice
Summary of the contracting process

The Royal Borough of Kensington and Chelsea, through capitalEsourcing, has awarded a contract titled "Award of Contract - Case Management Solution" for the provision of a case management system focused on managing complaints and FOIA requests. The contract, valued at £68,450, was awarded on 1st April 2018 and is set to last for five years, concluding on 31st March 2023. This procurement was conducted using a selective method via a call-off from the G-Cloud framework. The contract is categorised under services and particularly in the area of business transaction and personal business software packages, with delivery located in London.

This award presents significant growth opportunities for businesses specialising in IT solutions and software development, particularly those with experience in case management systems. Small and medium-sized enterprises (SMEs), especially those capable of providing scalable IT services, would be well-suited to compete for similar future tenders or extensions in this area. As councils increasingly rely on efficient digital solutions, businesses in this sector are positioned to benefit from ongoing and expanding demand for innovative software solutions.

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Notice Information

Notice Title

Award of Contract - Case Management Solution

Notice Description

The Council has awarded a contract for the provision of a case management system for complaints and FOIA requests. The contract was awarded in 2018 for a period of 5 years. Additional information: This procurement was made through a direct award from G-Cloud 10. The Royal Borough of Kensington and Chelsea and Westminster City Council share an IT department. It was essential for the efficient operation of the service that the two boroughs had the same system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bb9f8b10-ecd9-449e-8ad5-f8e028d6a407
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/75b73835-b867-48fa-b630-933f38a64a6a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48400000 - Business transaction and personal business software package

Notice Value(s)

Tender Value
£68,450 Under £100K
Lots Value
Not specified
Awards Value
£68,450 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20196 years ago
Submission Deadline
1 Apr 2018Expired
Future Notice Date
Not specified
Award Date
31 Mar 20187 years ago
Contract Period
31 Mar 2018 - 31 Mar 2023 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAPITALESOURCING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ICASEWORK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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