Award

'Happy Or Not' Electronic Customer Feedback Terminals SR282643473

H M REVENUE & CUSTOMS

This public procurement record has 2 releases in its history.

AwardUpdate

17 Dec 2019 at 10:27

Award

04 Dec 2019 at 10:59

Summary of the contracting process

The procurement process involves HM Revenue & Customs (HMRC), which is based in London, England, and has completed the tender titled "'Happy Or Not' Electronic Customer Feedback Terminals SR282643473." This contract, awarded for a total value of £25,560, involves the provision of terminals to collect customer feedback and falls within the category of office machinery, equipment, and supplies, excluding computers, printers, and furniture. The contract period commenced on 19 November 2019 and will continue until 18 November 2021. The procurement method employed was a direct approach through a single tender action, which was below the threshold, and the tender period ended on 18 November 2019.

This tender presents a valuable opportunity for businesses in the office equipment and customer feedback solutions sector, particularly small and medium-sized enterprises (SMEs) that can supply electronic terminals or offer related services. Companies capable of providing innovative feedback collection solutions would be well-positioned to compete in future procurement activities aligned with HMRC's needs. Engaging with this contract could help potential suppliers expand their market presence and strengthen relationships with governmental bodies.

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Notice Title

'Happy Or Not' Electronic Customer Feedback Terminals SR282643473

Notice Description

A contract award notice for the provision of terminals to collect customer feedback for HMRC.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bbc98d14-88c5-4918-a6a7-cceb186a8af8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3538c5e3-b6e9-4c3f-a129-4ad4d8013e83
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages


CPV Codes

30100000 - Office machinery, equipment and supplies except computers, printers and furniture

Notice Value(s)

Tender Value
£25,560 Under £100K
Lots Value
Not specified
Awards Value
£25,560 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Dec 20196 years ago
Submission Deadline
18 Nov 2019Expired
Future Notice Date
Not specified
Award Date
18 Nov 20196 years ago
Contract Period
19 Nov 2019 - 18 Nov 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

HAPPYORNOT

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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