Award

Restart Customer Satisfaction Survey

DEPARTMENT FOR WORK AND PENSIONS : DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

13 Oct 2021 at 14:04

Award Notice
Summary of the contracting process

The Department for Work and Pensions has completed the procurement process for a contract titled "Restart Customer Satisfaction Survey" in the research consultancy services sector. The procurement method employed was selective, with the process initiated as a call-off from a framework agreement. The tender period concluded on 22 September 2021, while the awarded contract has a duration from 27 September 2021 to 26 September 2025. The contract was valued at £492,483.21 and is located in London, United Kingdom.

This contract presents significant growth opportunities for businesses specialising in research consultancy services. Companies with experience in conducting surveys, analysing customer satisfaction, and supporting job placement initiatives would be particularly well-suited to compete for opportunities arising from this contract. Engaging with the Department for Work and Pensions can lead to additional collaborations in the expanding field of workforce support and unemployment services in the wake of the Covid-19 pandemic.

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Notice Information

Notice Title

Restart Customer Satisfaction Survey

Notice Description

1.1 In February 2021 there were 2.7 million people claiming either Job Seekers Allowance or Universal Credit with a requirement to work, a 110% increase on the previous year. This rise chiefly occurred during the early months of the Covid-19 pandemic with over 1 million Universal Credit declarations in the first few months . Following on from this, the number of claimants who reach over 12 months in unemployment is expected to rise dramatically. The Restart Scheme is a PS2.6 billion investment by DWP in supporting those customers back into work and is due to be launched on 28 June 2021.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bbf33af1-cb71-4618-af24-cdbd6a134ea2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/266b8b03-9cec-4994-9d19-379c09463acd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73210000 - Research consultancy services

Notice Value(s)

Tender Value
£492,483 £100K-£500K
Lots Value
Not specified
Awards Value
£492,483 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20214 years ago
Submission Deadline
21 Sep 2021Expired
Future Notice Date
Not specified
Award Date
22 Sep 20214 years ago
Contract Period
26 Sep 2021 - 26 Sep 2025 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS : DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLI London
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

I.F.F RESEARCH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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