Award

Senior Consultant on Consumer Policy

OFWAT

This public procurement record has 1 release in its history.

Award

26 Nov 2019 at 10:51

Award Notice
Summary of the contracting process

The procurement process involves Ofwat, the regulatory body for the water sector in England, which has contracted for a Senior Consultant on Consumer Policy. This tender falls under the services category, specifically focusing on business and management consultancy. The contract, valued at £29,700, was awarded on 14th October 2019 and is set to commence on 15th October 2019, concluding on 14th January 2020. The procurement was conducted via an open procedure, and the consultant will be based in London, United Kingdom, providing essential strategies to enhance customer support and service delivery across various sectors.

This opportunity is ideal for consultancy firms specialising in consumer policy and customer service improvement, particularly those with experience in the water, telecoms, financial services, and energy sectors. The involvement of SMEs is encouraged, making this an excellent chance for smaller businesses to participate and contribute to the development of a consumer-centric approach that supports vulnerable customers. Engaging in this project can help businesses strengthen their portfolios and build new relationships with regulators and other stakeholders in the industry.

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Notice Information

Notice Title

Senior Consultant on Consumer Policy

Notice Description

We are seeking to bring in a senior level external consultant to develop a consumer approach and strategy for Ofwat. The consultant will support the development of an approach and strategy for Ofwat aimed at: - Improving the support provided to vulnerable customers in the water sector; - Improving complaints handling in the water sector and the use of intelligence to drive improvements in customer service; and - Achieving greater coherence across the consumer landscape in water, telecom, financial service and energy, ensuring that these services are customer-centric and that vulnerable customers are protected across all these sectors. The strategy will be presented to senior Ofwat colleagues at the conclusion of the project, and will: - Form the basis of our response to the Public Accounts Committee (PAC) by December; - Shape the work programme and approach of the new Ofwat customer team that will mobilise from January 2020; and - Help shape ongoing engagement with other stakeholders, including: -other regulators through the UK Regulators Network (UKRN) work programme; -other regulators working on the PAC response; -Ofgem on a bilateral basis; and -the Consumer Council for Water (CCW) and other consumer groups.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bc064046-90e9-4973-b525-b610327b1e62
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c530a064-463d-4dea-8dc5-12de3d4b9211
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£29,700 Under £100K
Lots Value
Not specified
Awards Value
£29,700 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Nov 20196 years ago
Submission Deadline
1 Oct 2019Expired
Future Notice Date
Not specified
Award Date
13 Oct 20196 years ago
Contract Period
14 Oct 2019 - 14 Jan 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFWAT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4AU
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLI London
Local Authority
Birmingham
Electoral Ward
Bordesley & Highgate
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

EQUINITI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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