Notice Information
Notice Title
DVSA Call Centre Additional Resourcing - Call Surges
Notice Description
Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-bc1d19d1-2773-40c2-95f7-9f19e0b1d40e
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/70041dd4-6934-4140-83a5-702b6686d9b8
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £1,286,014 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £1,286,014 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Jan 20224 years ago
- Submission Deadline
- 20 Oct 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 10 Dec 20214 years ago
- Contract Period
- 10 Dec 2021 - 9 Dec 2024 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DVSA - DRIVER AND VEHICLE STANDARDS AGENCY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BRISTOL
- Postcode
- BS5 0DA
- Post Town
- Bristol
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK5 West of England
- Small Region (ITL 3)
- TLK51 Bristol, City of
- Delivery Location
- TLL Wales
-
- Local Authority
- Bristol, City of
- Electoral Ward
- Lawrence Hill
- Westminster Constituency
- Bristol East
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/70041dd4-6934-4140-83a5-702b6686d9b8
5th January 2022 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/b36f4d99-e207-4dbd-904c-b7f5c1e38246
Contracts Finder Notice (REDACTIONS)
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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