Award

CR_190 - Project_195 - Sitel - UKEF Telemarketing

DEPARTMENT FOR INTERNATIONAL TRADE

This public procurement record has 1 release in its history.

Award

16 Apr 2020 at 15:21

Award Notice
Summary of the contracting process

The procurement process involves the Department for International Trade seeking a telemarketing service for the UKEF (UK Export Finance) initiative, titled "CR_190 - Project_195 - Sitel - UKEF Telemarketing". This contract falls within the marketing services industry and will be executed in London, England. At the awarded stage of the procurement process, the contract is worth £150,000, with an annual budget of £50,000 over a potential three-year period. The contract commenced on 13 March 2020 and is set to conclude on 14 March 2021, following a selective procurement method as a call-off from a framework agreement.

This tender presents a substantial opportunity for businesses specialising in telemarketing and call centre operations, particularly those able to manage lead generation and customer engagement effectively. Companies with experience in supporting marketing campaigns for financial services or export-related projects would be ideally positioned to compete for this contract. The successful execution of this project will aid UK businesses in maximising their international trade potential, thereby contributing to broader economic growth.

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Notice Information

Notice Title

CR_190 - Project_195 - Sitel - UKEF Telemarketing

Notice Description

UKEF has a mandate to provide world-class export finance to help UK businesses succeed globally. Marketing and communications through our domestic campaign, Exporters' Edge, plays an important role in supporting this. Currently, campaign leads are generated through digital marketing - content syndication, programmatic, search and social marketing on UKEF's trade finance page on the 'Tell us about your business' form. Leads are then segmented into two cohorts: marketing qualified leads (MQL) and non-marketing qualified leads (N-MQL) by the UKEF Marketing and Communications team. UKEF is looking to procure a telemarketing function over a period of two years to follow-up non-marketing qualified leads generated from the domestic Exporters' Edge campaign. The telemarketing agency will support UKEF in the triaging of the domestic Exporters' Edge non-marketing qualified leads so the appropriate support to be provided to exporters can be determined. The contract is to be a 1+1+1 arrangement at PS50,000 per annum. The maximum contract opportunity for agencies will be PS150,000 should all extensions be enabled, and the contract spent up to the ceiling.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bc21fee3-429d-4780-96f9-7df6a1e78440
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2e26cb3a-4b79-46fe-bc02-084516574c72
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342000 - Marketing services

79512000 - Call centre

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
£150,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Apr 20205 years ago
Submission Deadline
18 Feb 2020Expired
Future Notice Date
Not specified
Award Date
13 Mar 20205 years ago
Contract Period
13 Mar 2020 - 14 Mar 2021 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR INTERNATIONAL TRADE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0TL
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SITEL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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