Award

Contact Centre Support & Maintenance Agreement

LONDON BOROUGH OF NEWHAM

This public procurement record has 1 release in its history.

Award

21 Sep 2022 at 12:00

Award Notice
Summary of the contracting process

The London Borough of Newham has awarded a contract for Contact Centre Support & Maintenance. The contract, valued at £87,570 GBP, involves the support and maintenance of the Cisco Contact Centre solution. The procurement method used was selective, with the contract period running from 1st September 2022 to 31st August 2023. The procurement stage was an award, and the closing date for the tender period was 15th August 2022. The buying organisation was the London Borough of Newham, located in London, England.

This tender for Contact Centre Support & Maintenance can create opportunities for businesses providing software programming and consultancy services. Small and medium enterprises (SMEs) would be well-suited to compete for this contract. Businesses located in London or able to provide services in that area would find this opportunity particularly relevant. The contract period allows for service provision over a year, providing a stable revenue stream for the winning supplier, in this case, Cisilion Ltd.

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Notice Information

Notice Title

Contact Centre Support & Maintenance Agreement

Notice Description

Contract for the support and maintenance of the Cisco Contact Centre solution for the (LBN).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bcea7c69-7bff-4aa7-86b0-62feaa632fc1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ec17d5d4-a2b5-46ba-a4f8-adb8aa79d8bc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
£87,570 Under £100K
Lots Value
Not specified
Awards Value
£87,570 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 20223 years ago
Submission Deadline
14 Aug 2022Expired
Future Notice Date
Not specified
Award Date
14 Aug 20223 years ago
Contract Period
31 Aug 2022 - 31 Aug 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF NEWHAM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E16 2QU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Royal Albert
Westminster Constituency
West Ham and Beckton

Supplier Information

Number of Suppliers
1
Supplier Name

CISILION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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