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GB-London: Further Competition for Security Systems Maintenance under ESPO Security and Surveillance 628_23 Lot 2

Natural History Museum

This public procurement record has 1 release in its history.

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24 Aug 2026 at 12:30

Award Notice
Summary of the contracting process

The Natural History Museum procured security equipment maintenance services (CPV 50610000) for planned preventative and reactive maintenance of all closed-circuit television and intruder detection equipment. The requirement covers three sites: the museum at South Kensington, the site at Tring and a storage site in south-west London. It also extends to the new NHM Unlocked site at the Thames Valley Science Park. The work is a service contract supporting the continued operation, reliability and upkeep of the museum’s security systems across these locations. Delivery is in London and at the Thames Valley Science Park. The buyer is the Natural History Museum, with the requirement covering both routine planned maintenance and responses to faults or other operational needs affecting the specified security equipment.

The procurement is complete and has been awarded following a further competition under the ESPO Security and Surveillance 628_23 framework, Lot 2. The tender deadline was 17 June 2026. The contract was awarded on 30 June 2026 to Reliance High-Tech Ltd for £350,000. The contract period runs from 1 July 2026 to 30 June 2029. The awarded requirement covers the Natural History Museum’s planned preventative and reactive security systems maintenance across the stated sites. The procurement was classified as a services contract, with suitability identified for voluntary, community and social enterprises. The selected supplier is Reliance High-Tech Ltd. The recorded tender status is complete and the award status is active.

This requirement indicates sustained demand from the Natural History Museum for specialist maintenance of CCTV and intruder detection systems across multiple operational and storage sites, including a newly developing science-park location. A credible future supplier would need proven capability in both planned preventative maintenance and reactive fault response for security equipment, with the capacity to service geographically dispersed sites and maintain continuity across a multi-year arrangement. Experience supporting complex public, cultural, research or visitor-facing estates would help demonstrate reliability, although the requirement itself concerns security systems maintenance. The successful supplier was a large organisation, while the opportunity was identified as suitable for voluntary, community and social enterprises, indicating that established specialists and appropriately capable mission-led organisations could be relevant competitors.

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Notice Information

Notice Title

GB-London: Further Competition for Security Systems Maintenance under ESPO Security and Surveillance 628_23 Lot 2

Notice Description

Maintenance service for planned preventative and reactive maintenance of all CCTV and intruder detection equipment on 3 sites - NHM South Kensington, NHM Tring and a storage site located in Southwest London. This will also extend to the new NHM Unlocked site at the Thames Valley Science Park.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bcf57a11-53a3-4a5b-9420-29f50165e060
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/77a8828b-884f-43cf-8e05-e935334c6bdd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50610000 - Repair and maintenance services of security equipment

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
Not specified
Awards Value
£350,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Aug 20263 days ago
Submission Deadline
17 Jun 2026Expired
Future Notice Date
Not specified
Award Date
30 Jun 20261 months ago
Contract Period
1 Jul 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Natural History Museum
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW7 5BD
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Kensington and Chelsea
Electoral Ward
Brompton & Hans Town
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

Reliance High-Tech Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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