Tender

British Library Ticketing and Customer Journey Solution

BRITISH LIBRARY

This public procurement record has 1 release in its history.

Tender

21 Sep 2020 at 07:10

Summary of the contracting process

The British Library is currently undertaking a tender process for a project titled "British Library Ticketing and Customer Journey Solution." This procurement falls under the business services industry and is located in London, UK. The tender is being conducted through a selective procurement method, specifically a negotiated procedure, with a total value of £200,000. The deadline for submission of bids is set for 20th October 2020, after which the contracting period is expected to commence on 1st April 2021 and conclude on 31st March 2026.

This tender presents a significant opportunity for businesses focused on providing innovative ticketing solutions and enhancing customer engagement experiences. Small and medium-sized enterprises (SMEs) with expertise in digital services, customer relationship management, and ticketing systems would be particularly well-suited to participate. By addressing the British Library's needs for maximising revenue and managing customer data effectively, successful bidders could potentially establish a long-term partnership with a prestigious institution and expand their market presence.

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Notice Title

British Library Ticketing and Customer Journey Solution

Notice Description

The British Library is seeking a supplier to provide a ticketing solution that will help the British Library maximise revenue from all ticketing and Membership purchases and donations, whilst offering our customers a high-quality user journey and ensuring customer and transactional data is managed effectively.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bd22d63a-e8c3-4a7d-b650-7803da64639d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/040e96e5-a5e8-4965-86a6-92b78724c0e9
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 20205 years ago
Submission Deadline
20 Oct 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2021 - 31 Mar 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BRITISH LIBRARY
Contact Name
Not specified
Contact Email
andy.kemp@bl.uk
Contact Phone
+441937546387

Buyer Location

Locality
LONDON
Postcode
NW1 2DB
Post Town
North West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified

Local Authority
Camden
Electoral Ward
St Pancras & Somers Town
Westminster Constituency
Holborn and St Pancras

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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