Notice Information
Notice Title
CO0169 Contact Centre and Telephony Services
Notice Description
MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances. Inbound and outbound telephony calls via MS Teams (call charges).
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-bd6b8ead-dd4d-4fea-af9e-bfba5aa4975f
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/d31ccfac-18af-4246-8cd2-5971b9816829
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other -
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
-
- CPV Codes
32000000 - Radio, television, communication, telecommunication and related equipment
Notice Value(s)
- Tender Value
- £3,126,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £2,840,053 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 May 20232 years ago
- Submission Deadline
- 14 Nov 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 21 Feb 20233 years ago
- Contract Period
- 22 Feb 2023 - 21 Feb 2028 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ESSEX COUNTY COUNCIL
- Contact Name
- Mark Glenister
- Contact Email
- mark.glenister@essex.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- CHELMSFORD
- Postcode
- CM1 1QH
- Post Town
- Chelmsford
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH3 Essex
- Small Region (ITL 3)
- TLH36 Heart of Essex
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
-
- Local Authority
- Chelmsford
- Electoral Ward
- Moulsham and Central
- Westminster Constituency
- Chelmsford
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/d31ccfac-18af-4246-8cd2-5971b9816829
24th May 2023 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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