Award

CCA Platinum Membership 2022

DVSA - DRIVER AND VEHICLE STANDARDS AGENCY

This public procurement record has 1 release in its history.

Award

30 Mar 2022 at 14:25

Award Notice
Summary of the contracting process

The procurement process involves the DVSA - Driver and Vehicle Standards Agency, which has successfully awarded a contract for the "CCA Platinum Membership 2022". This contract, valued at £14,995, falls within the subscription services category and is located in the United Kingdom, specifically in Scotland. The procurement method used was a direct tender through a single tender action, which completed on 9th March 2022, with the contract period commencing on 1st April 2022 and concluding on 31st March 2023.

This opportunity is poised to foster business growth, particularly for large companies specialising in subscription services and customer contact enhancements. Firms that can offer innovative customer engagement solutions, such as web chat services or new software implementations, would be well-positioned to capitalise on this membership. The successful applicant, CCA Global Ltd, exemplifies the type of supplier with a strong foundation in customer service development that the DVSA seeks to work with.

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Notice Information

Notice Title

CCA Platinum Membership 2022

Notice Description

This is a yearly subscription: Each year, DVSA's Customer Service Centre's key target is CCA accreditation. Having platinum membership helps DVSA work with key companies both in the private and public sector to achieving excellence within the customer contact business. Other public sector organisations enjoying success through the membership include DVLA and HMRC. CCA offer development, help and advice in deploying new channels with the business - for example web chat, an area that DVSA is exploring currently. CCA offer support and contacts that can help people through new software/innovation, an example being the new software DVSA has invested in, of which a key element.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bd9b4011-a554-46e1-80fd-13ca2d2daf9b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2a6ddbf2-7c77-431d-a06b-72a9f8dc27fa
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79980000 - Subscription services

Notice Value(s)

Tender Value
£14,995 Under £100K
Lots Value
Not specified
Awards Value
£14,995 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Mar 20223 years ago
Submission Deadline
9 Mar 2022Expired
Future Notice Date
Not specified
Award Date
9 Mar 20223 years ago
Contract Period
31 Mar 2022 - 31 Mar 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DVSA - DRIVER AND VEHICLE STANDARDS AGENCY
Contact Name
Not specified
Contact Email
commercialenquiries@dvsa.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BRISTOL
Postcode
BS5 0DA
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
TLM Scotland
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Supplier Information

Number of Suppliers
1
Supplier Name

CCA GLOBAL

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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