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Provision of Govmetrix CX customer feedback and citizen experience improvement platform

HULL CITY COUNCIL

This public procurement record has 1 release in its history.

Award

30 Jun 2026 at 13:02

Award Notice
Summary of the contracting process

The procurement process initiated by Hull City Council focuses on the "Provision of Govmetrix CX customer feedback and citizen experience improvement platform." This project, classified under software supply services (CPV code: 72268000), is geographically located in Yorkshire and the Humber, United Kingdom. The contract, valued at £53,997 excluding a potential one-year extension, will commence on 1st July 2026 and will run until 30th June 2029. The procurement stage was completed with a direct award to ROL Solutions Ltd, operating as GovMetric CX, under the CCS GCloud 14 framework. The contracting authority concluded the award on 30th June 2026, indicating an active status in the service procurement industry.

This tender presents a valuable opportunity for businesses specializing in customer feedback and citizen experience platforms, especially large enterprises capable of fulfilling significant contractual obligations. Although the procurement method was a direct award, identifying such projects can provide insights into market trends and the needs of public sector clients. Companies with a footprint in software solutions, particularly those focusing on public service enhancement, could consider forming partnerships or competitor analysis for future tenders. Understanding the regional and sectoral demands can help businesses position themselves strategically to pursue related opportunities.

How relevant is this notice?

Notice Information

Notice Title

Provision of Govmetrix CX customer feedback and citizen experience improvement platform

Notice Description

To award a contract to ROL Solutions Ltd t/a GovMetric CX for the provision of Govmetrix CX customer feedback and citizen experience improvement platform via the CCS GCloud 14 framework for a period of 3 years with one option to extend for a further 12 months subject to performance and need. Contract to commence 1st July 2026 to expire 30th June 2029. Contract value PS53,997.00 (excluding extension option).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bdc4e991-61f3-472a-b7c0-4dc9fb4afb7a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/492d000b-2c98-4518-a014-6dfd8808536e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
£53,997 Under £100K
Lots Value
Not specified
Awards Value
£53,997 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jun 20262 weeks ago
Submission Deadline
28 Jun 2026Expired
Future Notice Date
Not specified
Award Date
29 Jun 20262 weeks ago
Contract Period
30 Jun 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HULL CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
HU1 2AA
Post Town
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE11 Kingston upon Hull, City of
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Kingston upon Hull, City of
Electoral Ward
St Andrew's & Docklands
Westminster Constituency
Kingston upon Hull West and Haltemprice

Supplier Information

Number of Suppliers
1
Supplier Name

ROL SOLUTIONS LTD T/A GOVMETRIC CX

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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