Award

Enforcement Operations Services Agreement

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Award

02 Dec 2020 at 11:02

Award Notice
Summary of the contracting process

The Enforcement Operations Services Agreement, valued at approximately £213.33 million, was awarded by Transport for London, a key authority in the UK transportation sector. This contract focuses on IT services relevant to enforcement operations, including detailed system design and ongoing support for road charging schemes in London. The award was made on 13th December 2014, with the contract period running from 26th September 2016 to 25th September 2026. The procurement method employed was a selective approach via competitive dialogue, ensuring a thorough selection process for providers.

This contract presents significant opportunities for businesses in the IT services sector, particularly those specialising in software development, consulting, and ongoing support services for complex systems. Companies with expertise in operational integration, data quality analysis, and customer support for penalty charge management would be well-suited to engage in future tenders related to this contract. Such firms may find growth potential through collaborations with Transport for London as it evolves its enforcement capabilities to support new road and infrastructure charging schemes.

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Notice Information

Notice Title

Enforcement Operations Services Agreement

Notice Description

The contract covers Enforcement operations including IT and other services described below, to support its current road user charging schemes (including Congestion Charging) and potential future road and infrastructure charging schemes. LOT 2 - Enforcement Operations. This will include detailed design, construction, configuration, integration, testing and implementation of a scalable Enforcement Operations IT system(s), on-going continuous operation, and support and maintenance of the system(s) constructed. Data quality analysis, data migration, integration testing and proving will be required, together with working with other Economic Operators. The Economic Operator will provide and operate support services to include: validating potential contraventions before raising penalty charges for non-compliance with the relevant scheme, the issue of all Penalty Charge Notices (PCNs) and the operation of a contact centre that will manage customer payments, queries, representations and appeals. These and other related support services will relate to the Congestion Charging scheme, civil traffic offences such as contraventions of Yellow Box Junctions, Banned Turns, Bus Lanes, Parking and Loading, and any other relevant road and infrastructure user charging schemes.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-be0dff9f-1e91-4886-b06a-8d805a052cb3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/52cecd6d-8899-43d2-b63b-69ecc1575ed7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialogue (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£213,333,333 £100M-£1B
Lots Value
Not specified
Awards Value
£213,333,333 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
2 Dec 20205 years ago
Submission Deadline
13 Dec 2014Expired
Future Notice Date
Not specified
Award Date
13 Dec 201411 years ago
Contract Period
25 Sep 2016 - 25 Sep 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Not specified
Contact Email
commercialcoe@tfl.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA BUSINESS SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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