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Conversion Practices Victim Support Service

CABINET OFFICE

This public procurement record has 1 release in its history.

Planning

10 Jul 2026 at 10:54

Market Engagement Notice
Summary of the contracting process

The Cabinet Office is in the planning stage of a procurement process for a "Conversion Practices Victim Support Service" in the United Kingdom, classified under Helpdesk and Support Services. This process, initiated on 10 July 2026, involves early market engagement in preparation for an upcoming tender. The service includes operating a helpline and managing an information website, with the contract set to begin on 1 October 2026 and lasting 24 months. Interested suppliers must respond to the market engagement questions and submit their expression of interest by 24 July 2026 at 17:00 BST. The project is capped at £80,000 per annum, totalling £160,000 over the contract duration.

This tender presents significant opportunities for businesses specializing in helpline operations and website management. Companies geared towards providing remote support services, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), are well-suited to contribute to this national service. The opportunity requires swift onboarding capabilities as the selected supplier must commence operations immediately upon contract initiation without a mobilisation period. With stringent financial and operational parameters, competitive businesses offering innovative solutions within the budgetary limits stand to gain substantial growth by securing this contract.

How relevant is this notice?

Notice Information

Notice Title

Conversion Practices Victim Support Service

Notice Description

The Authority is seeking to engage with the market regarding the upcoming procurement of a national Conversion Practices Victim Support Service. This service provides critical remote support to individuals who have gone through, are going through, or are at risk of conversion practices. The requirement comprises two primary components: Helpline Service: The operation of a bespoke helpline, or integration of comprehensive support into an existing vulnerable-person helpline. Service must operate a minimum of Monday to Friday, 9am to 5pm, via telephone & live web-chat/email. Website Management: Transfer, maintenance & expansion of existing information website, which serves as a public repository for legal protections, resources & signposting. A draft copy of the requirements are attached to this notice. Additional information: 3. Key Procurement Parameters & Constraints Contract Duration: 24 Months (with a formal performance review at the 12-month mark). Estimated Financial Value: Strict maximum budget of PS80,000 per annum (Inclusive of VAT), totaling PS160,000 over the 24-month term. Bids exceeding PS80,000 in either year will not be considered. Anticipated Call Volumes: 300 to 2,000 calls per year (call rates are expected to vary and will likely spike at times when conversion practices are receiving media attention). 4. The Transition & Timeline Scenario The Authority is operating under strict budgetary constraints & has no budget available for dual-running contract costs. Contract start date is currently 1 October 2026 (but may be subject to shifting timelines). Regardless of the exact calendar date the transition will be structured as follows: The Final 4-6 Weeks of the Current Contract: The outgoing supplier will utilise this time to execute their exit plan, compiling all necessary data, scripts, website hosting configurations & asset packages. Contract Day 1 (New Contract Start Date): Compiled handover package will be passed to winning bidder on this day. Day 1 Go-Live: Incoming supplier is expected to be fully operational, answering live helpline calls & managing the website immediately from Contract Day 1. 5. Market Engagement & Expression of Interest (EoI) Questions Authority invites interested suppliers to review this information & submit responses to the following questions: Question 1: Primary Requirements Please confirm you are able to fulfil our two primary requirements; Helpline Service & Website Management? (Yes/No) Question 2: Expression of Interest Are you interested in bidding for this requirement when formal contract notice is published? (Yes/No) Question 2: Onboarding Feasibility The outgoing supplier will spend the last 4 weeks of their contract completing their exit plan to hand over to the new supplier on Contract Day 1. We want to know if this is feasible for your organisation. Given you will receive handover documentation & asset package on Contract Day 1, is it operationally feasible for your contact centre to handle live helpline calls and manage the website immediately without a mobilisation period? If not, what specific risks does this present to your organisation, and what alternative solutions within the strict PS80,000 p.a. budget framework would you propose? How long would you need to become fully operational? 6. How to Respond Interested suppliers should submit their Expression of Interest and responses to the questions above by July 24th 2026 at 17:00 BST. Please find link to the Contracts Finder Notice which contains a link to the draft statement of requirements as an attachment. Please submit your response via email to commercial@cabinetoffice.gov.uk with the subject line: "Preliminary Market Engagement Response - Conversion Practices VSS".

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-be489233-6b65-4e9f-923e-072621fbc659
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6c50accf-c1b2-44d8-b0ec-f9a7917da401
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jul 20265 days ago
Submission Deadline
Not specified
Future Notice Date
24 Jul 20283 years to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CABINET OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AS
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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