Award

Tooling for UCD

FCA

This public procurement record has 1 release in its history.

Award

11 Mar 2026 at 10:24

Summary of the contracting process

The public procurement process for "Tooling for UCD" was initiated by the Financial Conduct Authority (FCA) based in London. This procurement falls under the industry category of IT software packages and is classified within the CPV code 48517000. It pertains to the procurement of an online research tool designed to capture real-time feedback from users, essential for enhancing products, services, and user experiences. The procurement method employed was selective, specifically a call-off from a framework agreement. The tender, which has now reached the award stage, was completed with a contract valued at £317,568. The contract period spans from 9 March 2026 to 8 March 2029. Although the procurement was not specified as suitable for SMEs or VCSEs, it nevertheless presents considerable opportunities in the IT sector.

This tender represents substantial opportunities for businesses in the IT and user experience sectors seeking to partner with a major organisation like the FCA. Companies specialising in providing comprehensive software solutions for user testing and feedback analysis could greatly benefit from such contracts. The success of UserTesting Technologies Limited, previously known as UserZoom Limited, in securing this contract highlights the potential for companies proficient in tailored IT solutions to expand their business and enhance their portfolio through similar projects with government or large corporate clients. Such opportunities are well-suited to firms capable of delivering high-quality digital solutions and enhancing user engagement through strategic technological tools.

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Notice Title

Tooling for UCD

Notice Description

An online research tool that enables capture of real-time feedback from users to help improve products, services and experiences. A tool essential for User Researchers to conduct effective testing of usability, design, and user experience.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bea222a3-868c-4d3e-aab4-f4ef8367f697
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6422de98-622d-4e18-ab29-ba011973e0fe
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£317,568 £100K-£500K
Lots Value
Not specified
Awards Value
£317,568 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Mar 20263 days ago
Submission Deadline
1 Dec 2025Expired
Future Notice Date
Not specified
Award Date
22 Jan 20261 months ago
Contract Period
9 Mar 2026 - 8 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FCA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London

Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

USERTESTING TECHNOLOGIES LIMITED (FKA USERZOOM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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