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Teams Phone - Unified Communications

Home Office

This public procurement record has 2 releases in its history.

AwardUpdate

27 Oct 2026 at 16:13

Award Notice
Award

21 Oct 2026 at 13:27

Award Notice
Summary of the contracting process

The Home Office procured Teams Phone unified communications services, classified as IT services. The requirement concerns phone and communications services using Microsoft Teams. Delivery locations span the United Kingdom and a broad range of international locations, including Europe, the Channel Islands, the Isle of Man and British Overseas Territories. The buyer is the Home Office, based in London. The procurement is categorised as a service and was considered suitable for small and medium-sized enterprises. The stated scope is limited to Teams Phone unified communications; no further service components are described.

The procurement is complete and has been awarded to British Telecommunications. The award date was 1 October 2026, and the contract period runs from 1 October 2026 to 30 September 2029. The awarded value is £23.4 million. The Home Office used a selective process as a call-off from a framework agreement. The deadline for submissions was 22 June 2026. No lots are described. The stated information does not set out the evaluation criteria or supplier-specific eligibility requirements, so the basis on which the selected supplier was assessed cannot be summarised further.

This award demonstrates demand from the Home Office for Teams Phone unified communications services delivered across UK and international locations. British Telecommunications was selected through a framework call-off, so suppliers seeking comparable future work with this buyer would need to be positioned to compete through the relevant framework route. Credibility would depend on the ability to provide and support Teams-based phone and unified communications services at broad geographic scale. The procurement was marked as suitable for small and medium-sized enterprises, indicating that this type of requirement is not restricted to large businesses. The published scope gives no specific technical standards, accreditations, staffing levels or service performance requirements to use as further benchmarks.

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Notice Information

Notice Title

Teams Phone - Unified Communications

Notice Description

Contract award notice for Teams Phone - Unified Communications

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bf196204-5a51-435f-9a7b-6226b997fae6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6a3def15-6b33-410b-b97d-6caf4c57fce8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£23,400,000 £10M-£100M
Lots Value
Not specified
Awards Value
£23,400,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Oct 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Oct 20263 weeks ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

BT PLC

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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