Award

Customer Service Software

ASHFORD BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

16 Mar 2026 at 21:20

Award Notice
Summary of the contracting process

Ashford Borough Council has completed a procurement process for the provision of customer service software under the title “Customer Service Software.” This procurement falls under the industry category of software package and information systems and utilises the G-Cloud 14 framework for a call-off contract. The procurement method adopted was selective, leveraging an existing framework agreement. Key dates include the award date on 16th March 2026, with the contract period stretching from 1st April 2026 to 31st March 2029. The delivery address for the contract is located in Ashford, England, postal code TN23 1HU.

This tender presents substantial growth opportunities for businesses specialising in software solutions, particularly those adept at providing high-quality customer service software packages. Given the selective procurement approach, firms already positioned within the framework with robust product offerings stand a favourable chance to compete. Suitable businesses include SMEs, as indicated in the tender suitability criteria. Britannic Technologies Limited, a large-scale company, was successful in this award, which underscores potential benefits for companies aiming to expand their market reach through public sector contracts.

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Notice Information

Notice Title

Customer Service Software

Notice Description

Call-off contract via G-Cloud 14 framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bf22ae53-aa82-4c1c-a728-a9a224052820
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bee18782-9e11-48c2-8f1c-b357bc337ecd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£35,760 Under £100K
Lots Value
Not specified
Awards Value
£35,760 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Mar 20262 weeks ago
Submission Deadline
15 Jan 2026Expired
Future Notice Date
Not specified
Award Date
16 Mar 20262 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ASHFORD BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ASHFORD
Postcode
TN23 1HU
Post Town
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
Not specified
Local Authority
Ashford
Electoral Ward
Victoria
Westminster Constituency
Ashford

Supplier Information

Number of Suppliers
1
Supplier Name

BRITANNIC TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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