Award

Avaya Contact Centre Provision

MARITIME & COASTGUARD AGENCY

This public procurement record has 1 release in its history.

Award

23 Feb 2017 at 13:49

Summary of the contracting process

The Maritime & Coastguard Agency has completed a public procurement process for the provision of an Avaya Contact Centre, valued at £124,575, following a direct award method. The procurement, which falls under the telecommunications equipment category, began prior to the tender period that concluded on 10 February 2017. The contract period commenced on 11 February 2017 and runs until 31 March 2017. This procurement covered delivery to multiple locations including the Registry of Shipping and Seaman in Cardiff and the ICT Helpdesk in Southampton.

This tender presents significant opportunities for businesses specialising in telecommunications and contact centre solutions. Companies with experience in configuring and distributing network equipment would be particularly well-suited to compete for similar contracts. The successful supplier for this contract, Vodafone, demonstrates the potential for large-scale organisations to engage in public sector contracts, emphasising the importance of robust delivery capabilities and customer support services in the industry.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Avaya Contact Centre Provision

Notice Description

As part of the ongoing project MCA require an Avaya contact centre to be configured and distributed to the following locations: Registry of Shipping and Seaman Cardiff ICT Helpdesk Spring Place Southampton Seafarers Spring Place Southampton

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bff45fe1-fe3d-4ea7-9737-ededc2d26c5f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/15f16dcd-5e88-47f3-8efa-a35448888f81
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment


CPV Codes

32429000 - Telephone network equipment

Notice Value(s)

Tender Value
£124,575 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Feb 20179 years ago
Submission Deadline
10 Feb 2017Expired
Future Notice Date
Not specified
Award Date
10 Feb 20179 years ago
Contract Period
11 Feb 2017 - 31 Mar 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MARITIME & COASTGUARD AGENCY
Contact Name
Lee Cove
Contact Email
contracts@mcga.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Post Town
Southampton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified

Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

VODAFONE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-bff45fe1-fe3d-4ea7-9737-ededc2d26c5f-2017-02-23T13:49:00Z",
    "date": "2017-02-23T13:49:00Z",
    "ocid": "ocds-b5fd17-bff45fe1-fe3d-4ea7-9737-ededc2d26c5f",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MCA-ICT-10-02-17",
        "title": "Avaya Contact Centre Provision",
        "description": "As part of the ongoing project MCA require an Avaya contact centre to be configured and distributed to the following locations: Registry of Shipping and Seaman Cardiff ICT Helpdesk Spring Place Southampton Seafarers Spring Place Southampton",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "32429000",
            "description": "Telephone network equipment"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 124575,
            "currency": "GBP"
        },
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "tenderPeriod": {
            "endDate": "2017-02-10T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2017-02-11T00:00:00Z",
            "endDate": "2017-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "works"
    },
    "parties": [
        {
            "id": "GB-GOR-EA78",
            "name": "Maritime & Coastguard Agency",
            "identifier": {
                "legalName": "Maritime & Coastguard Agency",
                "scheme": "GB-GOR",
                "id": "EA78"
            },
            "address": {
                "streetAddress": "Spring Place, 105 Commercial Road",
                "locality": "Southampton",
                "postalCode": "SO15 1EG",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Lee Cove",
                "email": "contracts@mcga.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-2293",
            "name": "Vodafone",
            "identifier": {
                "legalName": "Vodafone"
            },
            "address": {
                "streetAddress": "Vodafone House, The Connection, Newbury, Berkshire RG14 2FN"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-EA78",
        "name": "Maritime & Coastguard Agency"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-bff45fe1-fe3d-4ea7-9737-ededc2d26c5f-1",
            "status": "active",
            "date": "2017-02-10T00:00:00Z",
            "datePublished": "2017-02-23T13:49:00Z",
            "value": {
                "amount": 0,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-2293",
                    "name": "Vodafone"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-02-11T00:00:00Z",
                "endDate": "2017-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/15f16dcd-5e88-47f3-8efa-a35448888f81",
                    "datePublished": "2017-02-23T13:49:00Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}