Planning

Independent Health Complaints Advocacy Service

LONDON BOROUGH OF EALING

This public procurement record has 1 release in its history.

Planning

22 Oct 2020 at 15:19

Planned Procurement Notice
Summary of the contracting process

The London Borough of Ealing is planning to procure an Independent Health Complaints Advocacy Service with a budget of £60,000 GBP. The procurement process is currently in the planning stage, with the service anticipated to commence on 1st April 2021, following the end of the existing contract on 31st March 2021. This initiative falls within the health and social work services industry category and is designed to assist individuals in navigating the complaints procedures for health services. Interested parties should express their interest by 4th November 2020.

This tender presents a significant opportunity for businesses that specialise in health and social work services, particularly those with experience in advocacy and complaints management. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to compete for this contract, as the contracting authority is looking for organisations that can effectively empower and support individuals through the complaints processes related to healthcare. This procurement could facilitate growth for providers who can demonstrate a strong understanding of the legal requirements associated with the service, as outlined in the Health and Social Care Act 2012.

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Notice Information

Notice Title

Independent Health Complaints Advocacy Service

Notice Description

Ealing Council intends to procure a new Independent Health Complaints Advocacy Service during November and December 2020. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current multi-borough Independent Health Complaints Advocacy Service contract ends on March 31st 2021. Ealing Council plans to procure a stand-alone replacement Service which will start in April 2021. Ealing is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health and social care services, supporting them client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman. Interested organisations are asked to express an interest on https://procontract.due-north.com. Please search for contract reference DN506067.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c02ee937-7c0d-4214-82e2-80e4fe5fd18f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/14d71c68-007b-49d5-8471-83c70eb7dd0d
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20205 years ago
Submission Deadline
Not specified
Future Notice Date
4 Nov 2020Expired
Award Date
Not specified
Contract Period
31 Mar 2021 - 31 Mar 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF EALING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EALING
Postcode
W5 2HL
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI73 Ealing
Delivery Location
TLI London
Local Authority
Ealing
Electoral Ward
Ealing Broadway
Westminster Constituency
Ealing Central and Acton

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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