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Customer Relationship Management (CR) Software for Inclusive Employment

ECL The Care & Wellbeing Company

This public procurement record has 1 release in its history.

Award

24 Jul 2024 at 15:23

Award Notice
Summary of the contracting process

ECL The Care & Wellbeing Company, located in Chelmsford, East of England, initiated an open procurement process to acquire and optimise a Customer Relationship Management (CRM) solution. This procurement falls within the 'Software package and information systems' industry category and is valued at £100,000. The contract was awarded on 22nd May 2024, with the contract period set from 28th June 2024 to 27th June 2027. Key dates in this process include the tender period ending on 8th May 2024. This procurement is complete and was conducted using an open procedure below the threshold.

This tender presents significant growth opportunities, particularly for businesses specialising in CRM solutions within the software and information systems sector. Small and medium-sized enterprises (SMEs) such as VRP Consulting Limited, which has been awarded the contract alongside Salesforce UK Limited, would be well-suited to compete in similar future tenders. The project involves the provision of a CRM system to manage both B2B and potentially public customer pipelines, highlighting the potential for integration and further departmental use, which could foster long-term business expansion and collaboration.

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Notice Information

Notice Title

Customer Relationship Management (CR) Software for Inclusive Employment

Notice Description

The provision to supply and optimise our CRM process by purchasing a customer relationship management (CRM) solution. The CRM will provide the ability to view our full B2B pipeline and draw insightful reports directly from the system. The solution will grow to eventually include our public customer pipeline (as well as B2B customers) and potentially add other departments to if needed in the future.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c092f66d-87d6-4e46-92a4-a9c5c09eafca
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cacd06d1-8a40-4119-aa7e-bb21bf36dbf1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
£110,619 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jul 20242 years ago
Submission Deadline
8 May 2024Expired
Future Notice Date
Not specified
Award Date
22 May 20242 years ago
Contract Period
28 Jun 2024 - 27 Jun 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ECL The Care & Wellbeing Company
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1QH
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Chelmsford
Electoral Ward
Moulsham and Central
Westminster Constituency
Chelmsford

Supplier Information

Number of Suppliers
2
Supplier Names

Salesforce UK Limited

VRP Consulting Limited

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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