Award

SaaS Respond - Corporate Complaints solution

CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

27 Mar 2026 at 16:01

Summary of the contracting process

The City of Bradford Metropolitan District Council has completed a procurement process for a corporate complaints solution titled "SaaS Respond" under the IT services category, including consulting, software development, internet, and support. The procurement was executed through a direct award to Respond Group Ltd (trading as Aptean), identified as the sole supplier of the solution already in place. The contract, valued at £84,941.98, is set to commence on 1st April 2026 and will run until 31st March 2027. This process took place in Yorkshire and the Humber, with key dates including the award on 16th March 2026 and the publication of the award notice on 27th March 2026.

This tender offers valuable business growth opportunities, particularly for large-scale IT service providers specialising in software development and maintenance within the public sector. The direct award methodology underscores the importance of establishing pre-existing relationships with public entities, as demonstrated by Respond Group Ltd's selection due to an existing solution. Businesses keen to engage in similar opportunities should focus on developing bespoke solutions that address corporate challenges, enhancing their procurement capabilities for future contracts within similar geographic or industry-related frameworks.

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Notice Title

SaaS Respond - Corporate Complaints solution

Notice Description

Annual licence, support and maintenance Direct Award as sole supplier of solution in place

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c0b2ef2e-6c12-4721-aec1-61aa33fde0b8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e9f36629-13fa-42ec-a3e2-31266650180e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£84,941 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Mar 20261 weeks ago
Submission Deadline
1 Feb 2026Expired
Future Notice Date
Not specified
Award Date
16 Mar 20262 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD1 1HX
Post Town
Bradford
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLE Yorkshire and The Humber

Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

RESPOND GROUP LTD (TRADING AS APTEAN

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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