Award

Contact Management Solution

POLICE AND CRIME COMMISSIONER FOR DYFED POWYS

This public procurement record has 2 releases in its history.

Award

27 Apr 2022 at 16:33

Award Notice
Tender

23 Feb 2021 at 21:10

Tender Notice
Summary of the contracting process

The Police and Crime Commissioner for Dyfed Powys is conducting a procurement for a Contact Management Solution, specifically seeking an Integrated Communication Control System (ICCS) for their Force Control Room based in Carmarthen, Wales. This procurement is currently in the Award stage, with an active contract valued at £3,580,851. The contract commenced on 1st December 2021 and is set to run until 30th November 2031. The tender was published on 23rd February 2021, with the tender period closing on 26th March 2021. This procurement falls under the services category, specifically regarding command, control, and communication systems. The procurement method utilised is selective, executed through a competitive procedure with negotiation above the threshold.

This tender represents substantial opportunities for technology firms specialising in integrated communications and cloud-based solutions, particularly those with experience in public safety and emergency services infrastructure. Businesses that provide multi-channel communication systems, customer relationship management applications, or those proficient in voice recording technology would be well-suited to compete for this contract. The innovative requirements stated in the tender, such as cloud-first deployment and integration with existing networks, indicate a preference for forward-thinking suppliers capable of delivering cutting-edge solutions. This could be an ideal opportunity for firms looking to expand their footprint in the public sector.

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Notice Information

Notice Title

Contact Management Solution

Notice Description

Dyfed Powys Police has a history of operating a critical voice and data environment to meet the demands of front-line services to its citizens via the 999, 101 and various other services. DPP has one of the highest average speed times of answering calls for 999 across the UK. Dyfed Powys Police are now seeking to procure an Integrated Communication Control System (ICCS) and Contact Management Solution (including telephony platform) for the Force Control Room based at Headquarters, Carmarthen. Adopting a principle of 'cloud first' we are looking for a cloud based, high availability, easy to maintain and effective next generation ICCS/Contact Management Solution that supports both multichannel voice and digital communications and also interfaces with the current Airwave radio network. The system must also be available within our secondary site, based at our premises in Ammanford which acts as a backup site but this site can also be used as a staff training facility, business continuity events and so on. The corporate voice platform outside of the Force Control Room is currently Cisco Call Manager, interfacing into this would also be a requirement for the provision of call transfer etc. Technology within Policing is changing, the legacy Airwave network will evolve into ESN and the traditional delivery of emergency 999 calls over ISDN will be replaced by the requirement for SIP therefore the system we seek must be adaptable and will deliver to the force a seamless migration into next generation technologies. Obviously being a 24x7x365 service, we require that a service management support mechanism must also be available to reflect our operational needs should the system encounter any issues. The solution must also provide full voice recording and playback functionality across both the telephony and Airwave formats. Some of the other features we expect include: * Command & Control integration for multi-channel voice/digital communications and digital radio communication * Customer Relationship Management application * Easily customisable Interactive Voice Response attendant * Provision of location services for the mapping and dispatch of mobile units within Command & Control * Enhanced EISEC/EISEC 2 for BT subscriber service * Multi-channel contact and Airwave radio recording of calls with data tagging * Ability to dynamically adjust agent skills and call flows * Customisable agent reporting, live time displays and 'cradle to grave' reporting All documents are available on https://etenderwales.bravosolution.co.uk/web/login.shtml PQQ reference pqq_33083 Additional information: PQQ reference pqq_33083

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c1633ca7-cbd2-4299-aaed-4fcb979650e4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fd2e24de-28f3-433c-a603-ab7553be671d
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

CPV Codes

35711000 - Command, control, communication systems

Notice Value(s)

Tender Value
£3,580,851 £1M-£10M
Lots Value
Not specified
Awards Value
£3,580,851 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Apr 20223 years ago
Submission Deadline
26 Mar 2021Expired
Future Notice Date
Not specified
Award Date
1 Dec 20214 years ago
Contract Period
1 Dec 2021 - 30 Nov 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR DYFED POWYS
Contact Name
Faye Ryan
Contact Email
faye.ryan@dyfed-powys.pnn.police.uk
Contact Phone
07989155594

Buyer Location

Locality
CARMARTHEN
Postcode
SA31 2PF
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL42 South West Wales
Delivery Location
TLL Wales
Local Authority
Carmarthenshire
Electoral Ward
Llangunnor
Westminster Constituency
Caerfyrddin

Supplier Information

Number of Suppliers
1
Supplier Name

AIRWAVE SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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