Award

Telephony Services

HEALTH & SAFETY EXECUTIVE

This public procurement record has 1 release in its history.

Award

06 Apr 2022 at 11:16

Summary of the contracting process

The Health & Safety Executive is seeking a provider for telephony services, specifically managing incoming calls and conducting outbound Covid-secure workplace spot checks for the financial year 2021/22. The contract, valued at £894,994, was awarded to CIVICA UK LIMITED and is based on a selective procurement method, executed as a call-off from a framework agreement. The contract commenced on 15th June 2021 and concluded on 31st March 2022, with key documentation published on 6th April 2022. The procurement process was classified under the CPV code for telephone-answering services.

This tender presents significant opportunities for businesses engaged in telephony solutions, especially those that specialise in handling high volumes of inbound and outbound communications. Companies experienced in providing comprehensive customer service frameworks, with a track record in public sector contracts, would be well-positioned to compete for similar future opportunities. The nature of the contract highlights the growing demand for telecommunication services within the public sector, particularly in the context of health and safety initiatives.

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Notice Title

Telephony Services

Notice Description

1.1 HSE is seeking a Provider to deal with incoming calls through our WSAL and undertake outbound Covid-secure workplace spot check telephone calls through the FY 2021/22, with an option to extend for up to a further period of 12 months subject to agreement and funding.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c1d4c323-56cd-442c-a3e4-9fc7178a91af
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b3cd48e4-fc40-40ab-9ffa-b29392248137
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£894,994 £500K-£1M
Lots Value
Not specified
Awards Value
£894,994 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Apr 20223 years ago
Submission Deadline
6 Apr 2021Expired
Future Notice Date
Not specified
Award Date
7 Apr 20214 years ago
Contract Period
14 Jun 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HEALTH & SAFETY EXECUTIVE
Contact Name
Not specified
Contact Email
tenders@hse.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BOOTLE
Postcode
L20 7HS
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD73 Sefton
Delivery Location
Not specified

Local Authority
Sefton
Electoral Ward
Linacre
Westminster Constituency
Bootle

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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