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Managed Support Service for Microsoft D365 Finance and Operations System

Care Quality Commission

This public procurement record has 1 release in its history.

Award

28 Sep 2026 at 13:39

Award Notice
Summary of the contracting process

The Care Quality Commission (CQC) procured a managed support service for its Microsoft Dynamics 365 Finance and Operations system. The work covers ongoing support for the organisation’s finance and operations platform, rather than general IT support. It sits within IT services and was delivered for CQC in England. CQC is the buying organisation; the selected provider is NODE 4 LIMITED. The requirement was procured as cloud support through a government framework, using a direct award call-off route. This is a specialist enterprise software support requirement, relevant to providers with experience maintaining and supporting Microsoft Dynamics 365 Finance and Operations systems in an organisational setting.

The procurement is complete and was awarded to NODE 4 LIMITED on 9 September 2026. The award value is £556,415, stated as the maximum including all charges and any optional extension. The contract runs from 2 September 2026 to 1 September 2029, with an initial 24-month term and an option to extend for up to 12 months. The CQC used a direct award call-off from the CCS G Cloud 14 framework, Lot 3 for cloud support. The requirement was not divided into lots. The award followed the stated framework route; the published information does not describe a separate scoring or evaluation basis. The procurement was classified as a services requirement, and the stated suitability flags indicate it was not aimed at SMEs or voluntary, community and social enterprises.

This award shows that CQC buys specialist managed support for its Microsoft Dynamics 365 Finance and Operations platform through a cloud-support framework call-off. A credible competitor when this requirement next comes to market would need demonstrable capability to support and maintain this specific enterprise finance and operations system, with the capacity to provide a sustained managed service to a public-sector organisation. Familiarity with framework-based cloud support delivery would also be commercially relevant, since the buyer used a direct award call-off from G Cloud 14. The selected supplier is recorded as a large company, and the procurement was not marked as suitable for SMEs or voluntary, community and social enterprises; this signals the scale and supplier profile of the awarded service, rather than a stated formal qualification threshold. The award provides evidence of buyer demand for this focused support capability.

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Notice Information

Notice Title

Managed Support Service for Microsoft D365 Finance and Operations System

Notice Description

This is a Contract Award Notice. The Care Quality Commission (CQC) require Managed Support Service for CQC's Microsoft Dynamics 365 Finance and Operations System. This procurement was undertaken through the CCS G Cloud 14 Framework Agreement (RM1557.14) Lot 3 Cloud Support, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extend for up to 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC CPS 087

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c1eb754a-a71c-499a-944b-706abfa68573
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/575e4ecf-ecaf-450b-bfb8-6cda37557a4e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£556,415 £500K-£1M
Lots Value
Not specified
Awards Value
£556,415 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Sep 20264 weeks ago
Contract Period
2 Sep 2026 - 1 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Care Quality Commission
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

Node4 Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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