Award

Out of Hours Contact Centre

ONE HOUSING GROUP

This public procurement record has 1 release in its history.

Award

27 Feb 2020 at 12:03

Award Notice
Summary of the contracting process

The procurement process for the "Out of Hours Contact Centre" tender, initiated by One Housing Group, is now complete. This project falls under the call centre services category (CPV code: 79512000) and is located in London, England (postal code NW1 0DL). The tender was published following a standard procurement method, concluding the tender period on 20 January 2020. The contract is scheduled to commence on 1 April 2020 and will run until 31 March 2022, with a total contract value of £86,500 and a minimum value of £68,000. The successful supplier of this contract is NPA 24/7.

This tender presents significant opportunities for companies involved in the call handling and customer service industry. Businesses with a proven track record in delivering high-quality call centre services, especially those that can operate effectively outside of regular business hours, would be particularly well-suited to explore similar contracts. Small and medium-sized enterprises (SMEs) are encouraged to consider such procurement processes, as they often seek innovative and competitive solutions that can enhance service delivery and client satisfaction.

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Notice Information

Notice Title

Out of Hours Contact Centre

Notice Description

1.1 One Housing requires a Supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The Supplier, once selected, will be able to demonstrate their considerable experience and ability in delivering such requirements to customers in the UK comparative to the size and complexity of the Client. Managing telephone calls from Client's customers (or persons acting on their behalf) outside of Client's operating hours.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c3063248-7df8-4cd2-8a6d-00153e2c93bd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e85b1a5b-81e7-49e2-aadf-b36c31b2c653
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£86,500 Under £100K
Lots Value
Not specified
Awards Value
£86,400 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20205 years ago
Submission Deadline
20 Jan 2020Expired
Future Notice Date
Not specified
Award Date
27 Feb 20205 years ago
Contract Period
31 Mar 2020 - 31 Mar 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ONE HOUSING GROUP
Contact Name
Sarah Carpenter
Contact Email
scarpenter@onehousing.co.uk
Contact Phone
+44 020 8821 6586

Buyer Location

Locality
LONDON
Postcode
NW1 0DL
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
St Pancras & Somers Town
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

NPA 24/7

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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