Award

Improving Customer Experience: Connect Simplify, Improve Services

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Award

03 Jun 2025 at 19:38

Award Notice
Summary of the contracting process

The Department for Education, located in Darlington, England, is leading a procurement process titled "Improving Customer Experience: Connect Simplify, Improve Services," classified under Information Technology Services (CPV 72222300). This procurement falls under a services category and involves enhancing digital services through collaboration with internal civil servants in the Customer Experience and Design Division. The procurement method is selective, with a call-off from a framework agreement. The tender, which progressed through the Discovery, Alpha, and Beta stages, was awarded to Hippo Digital Ltd. The contract spans from 21 May 2025 to 20 May 2026, valuing at £900,000, with work to take place in the West Midlands region of the United Kingdom.

This tender offers substantial opportunities for businesses involved in the IT services sector, particularly those focused on user-centred design and digital transformation. SMEs and VCSEs are particularly well-suited to compete, as the procurement is specifically attuned to organisations of this scale. By engaging in this contract, businesses can expand their expertise and portfolio in governmental digital services, potentially leveraging this project for future opportunities within the public sector. The collaborative and multi-disciplinary nature of the team involved further provides a platform for demonstrating innovation and efficiency in delivering high-quality digital solutions that conform to both Government and DfE standards.

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Notice Information

Notice Title

Improving Customer Experience: Connect Simplify, Improve Services

Notice Description

The Department for Education is responsible for children's services and education, including early years, schools, higher and further education policy, apprenticeships and wider skills in England. We are the department for opportunity. We work to deliver better life chances for all - breaking the link between background and success. We do this by protecting children and ensuring the delivery of higher standards of education, training and care. We create opportunities for children and learners to achieve and thrive today, so they have the freedom to succeed and flourish tomorrow, strengthening our society, powering our economy and enabling equality. The Customer Experience and Design Division sits within the Customer Experience and Digital Directorate within DfE's Operations and Infrastructure Group. We partner with teams across DfE to champion user needs and connect, improve and simplify DfE's digital services, websites and online information. We are looking to procure a supplier to work with our Civil Servant staff, in blended and multi-disciplinary teams, to design and build user-centred digital services, websites and online information. The supplier will be working on multiple projects that form a programme of works and meet Government and DfE standards. The teams will be delivering projects at Discovery, Alpha and Beta stages.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c3345342-26de-4e9a-821c-88eb6552ff21
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d8593361-e82f-41af-9fb7-ce3d88e1ee43
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£900,000 £500K-£1M
Lots Value
Not specified
Awards Value
£900,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jun 20258 months ago
Submission Deadline
20 Feb 2025Expired
Future Notice Date
Not specified
Award Date
20 May 20259 months ago
Contract Period
20 May 2025 - 20 May 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DARLINGTON
Postcode
DL1 5QE
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC33 Darlington
Delivery Location
TLG West Midlands (England)
Local Authority
Darlington
Electoral Ward
Park East
Westminster Constituency
Darlington

Supplier Information

Number of Suppliers
1
Supplier Name

HIPPO DIGITAL

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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