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Contract Timeline
- Publication Date
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2nd December 2024 08:06:36 AM
- Tender Deadline
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30th December 2024 12:00:00 PM 8 days remaining
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Contract Summary
On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis. It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension. The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams. Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests. The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA. All information can be found here: https://procontract.due-north.com/Procurer/Advert/View?advertId=d5820261-1da7-ef11-8132-005056b64545&fromAdvertEvent=True
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Contract Details
- Open Contracting ID
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ocds-b5fd17-c36230ac-4e3f-4064-85d8-fb48328d693c
- Publication Source
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Contracts Finder
- Procurement Stage
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Tender
- Procurement Method
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Open
- Procurement Method Details
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Open Procedure (above Threshold)
- Procurement Category
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Services
- Tender Suitability
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SME VCSE
- Framework / DPS
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Contract Classification
- CPV Code(s)
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72000000
79500000 - CPV Division(s)
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72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
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Awarding Authority
- Buyer Name
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Mike Ligorio
- Buyer Email
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Mike.Ligorio@brent.gov.uk
- Buyer Phone
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+44 2089371748
- Buyer Address
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Brent Civic Centre, Engineers Way
Wembley
HA9 0FJ
United Kingdom
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Contract Timeline
- Publication Date
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25th November 2024 13:50:38 PM
- Tender Deadline
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30th December 2024 12:00:00 PM 8 days remaining
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Contract Summary
On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis. It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension. The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams. Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests. The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA.
-
Contract Details
- Open Contracting ID
-
ocds-b5fd17-c36230ac-4e3f-4064-85d8-fb48328d693c
- Publication Source
-
Contracts Finder
- Procurement Stage
-
Tender
- Procurement Method
-
Open
- Procurement Method Details
-
Open Procedure (above Threshold)
- Procurement Category
-
Services
- Tender Suitability
-
SME VCSE
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
72000000
79500000 - CPV Division(s)
-
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
Awarding Authority
- Buyer Name
-
Mike Ligorio
- Buyer Email
-
Mike.Ligorio@brent.gov.uk
- Buyer Phone
-
+44 2089371748
- Buyer Address
-
Brent Civic Centre, Engineers Way
Wembley
HA9 0FJ
United Kingdom