Award

Service Desk Telephone Support - Shared Technology Services

LONDON BOROUGH OF BRENT

This public procurement record has 3 releases in its history.

Award

14 Mar 2025 at 09:04

Award Notice
Tender

02 Dec 2024 at 08:06

Tender Notice
Tender

25 Nov 2024 at 13:50

Tender Notice
Summary of the contracting process

The London Borough of Brent is overseeing the procurement process for the "Service Desk Telephone Support - Shared Technology Services," focusing on IT services required by Shared Technology Services (STS). This tender, classified under the IT services industry category, involves providing 24 x 7 x 365 telephone support for three council partners: the London Boroughs of Brent, Lewisham, and Southwark. The procurement stage has advanced to the award phase, with the contract having been awarded to Node4 Ltd, with a contract value of £396,664.71. The service delivery is set to begin on 1st April 2025 and extend through to 31st March 2027, with potential for a one-year extension. The tender used an open procedure and was published on 25th November 2024, with the final tender submission date being 30th December 2024.

This tender presents substantial growth opportunities for businesses in the IT service sector, particularly those offering strong capabilities in first-line telephone support, network, messaging, and collaboration services. Small and medium-sized enterprises (SMEs) as well as voluntary, community and social enterprises (VCSEs) are particularly well-suited to compete, given the explicit suitability criteria. The requirement for around-the-clock support can create ongoing business for companies adept at managing continuous IT support and infrastructure services. The partnership with STS under the governance of Brent, Lewisham, and Southwark councils, offers a robust platform for firms to establish long-term service relationships and expand their footprint in public sector IT services provisioning. Overall, this contract can help firms demonstrate capability and reliability in managing substantial public sector IT operations.

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Notice Information

Notice Title

Service Desk Telephone Support - Shared Technology Services

Notice Description

On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis. It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension. The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams. Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests. The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c36230ac-4e3f-4064-85d8-fb48328d693c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b98c89a0-dc1f-4779-a30d-94cb566b0c38
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

79500000 - Office-support services

Notice Value(s)

Tender Value
£396,664 £100K-£500K
Lots Value
Not specified
Awards Value
£396,664 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Mar 202511 months ago
Submission Deadline
30 Dec 2024Expired
Future Notice Date
Not specified
Award Date
14 Mar 202511 months ago
Contract Period
31 Mar 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF BRENT
Contact Name
Mike Ligorio
Contact Email
mike.ligorio@brent.gov.uk
Contact Phone
+44 2089371748

Buyer Location

Locality
WEMBLEY
Postcode
HA9 0FJ
Post Town
Harrow
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Brent
Electoral Ward
Wembley Park
Westminster Constituency
Brent West

Supplier Information

Number of Suppliers
1
Supplier Name

NODE4

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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